Dean Cooper - State Farm Insurance Agent - Pekin (IL)

Kyle Wiedau Initially very pleased when switching over my home-owners insurance. Fast forward 10 months into the policy and they are now stating they made a clerical mistake on their part initially and I owe $265 or they are cancelling my policy. I have 11 days to find new home owners insurance. The broker I deal with is Midwest Preferred Insurance Services. I initially asked to speak to a rep who made this decision and am now being ignored. Pretty disgusting way to treat a client.

John Zurick Bob Effner is very pleasant and thorough! He makes sure you understand your policies 100% before you leave his office. I am confident with having my policies through Country and Bob!

Donna Honeyman Thank you, Jeff, for a very detailed process of going over my car and home insurance needs. With your help, we were able to reduce the payment AND get better coverage!

brandon pollard Incredibly client oriented company. They are very personal about your policy and are locally owned and operated. They take amazing care of thier employees as well.

Yael Siles Rachels clear communication and professionalism really stood out. She made sure I understood every detail before moving forward. Couldn’t have asked for a better experience

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Hannah Farmer Don has been so helpful! He explained everything thoroughly and made the process of getting auto and home insurance very easy. Knowledgeable and friendly, I would recommend giving him a call if you are looking for insurance!

Declan Flynn This State Farm location has been great to work with. Their agents are friendly, professional, and always quick to respond. They made it easy to understand my coverage and helped tailor a policy that fit my needs. The claims process was smooth and stress-free. Highly recommend for reliable service and peace of mind.

churojuok ochan If youre looking for affordable auto insurance thats quick, courteous, and reliable, look no further. The agent was wonderful. Shes highly professional, kind, and considerate. She makes paying my auto insurance feel like a catch-up with an old friend and taking care of business rather than a job or an expenditure. I am a satisfied client.