5 /5 Sheldon Frazier: UPDATE: After leaving a critical customer service review, Cottage Jewelrys owner Ira personally reached out to me via phone call and addressed my concerns, demonstrating a remarkable and unexpected level of accountability. Despite the initial service lapse, his proactive and considerate response not only resolved the issue but fully restored my confidence in his business. The repair was excellent, and Iras commitment to customer satisfaction earns my wholehearted recommendation.
(original review)
I dont think Ive ever felt so unwelcome and uncomfortable in a store in a long time. I walked in at 4:54 pm (they close at 5, but I was just picking up a repair) and saw an employee escorting two people out. She looked at me and said, "Were closed!" When I glanced at my watch and replied, "I believe you close at 5, right?" she responded with, "Well, what do you want?"
I told her I was there to pick up a repair, and she begrudgingly opened the door to let me in. Only one associate through this experience, a short blonde with glasses, smiled at me. I was then handed over to an elderly associate who reluctantly processed my pickup. Behind me, two more customers entered, and the same associate who had let me in exclaimed, "Ugh, theyre all coming in now."
The elderly associate brought out my repair, and while I was signing the pickup receipt, she stared at me with a level of suspicion that it made me feel incredibly uncomfortable. She fumbled with the register, then handed me my receipt and walked me to the door, sneaking side-eye glances the entire way.
In the end, a deal’s a deal, so I paid for my repair, but I honestly wish I had spent that $75 and the week it took to repair a lobster clasp somewhere else.
