Consumers Credit Union - Waukegan (IL)

1 /5 Alejandro Aguilar: If you have a new account 1. Any mobile app deposit has a 7 day hold they can’t do nothing about it 2. Zelle does not work until you deposit in it first and then you can receive funds 3 mobile app sucks

5 /5 Jay Raw: Great technology at the drive thru. You do have to have an ID even to deposit money here for some reason. Which for me doesn’t always work for landlords who have tenants making their payments there. But I love that they have private rooms readily available so you do not have to do business in front of other customers.

2 /5 Charles Shepard: Their rewards checking program is very nice, and in the end they pay me ~$50 a month to bank there. However, their customer service has been steadily degrading over the last few years. I had an issue, contacted them over the phone, was advised how to fix it, went to a branch, and got a different response. Then I called again, go the same first response. Then I got a call from the branch, confirming the first response. Then the next day, got a call back saying they could not fix it anyway. Great auto loan rates, nearly the best rewards checking and smart saver rates, but if/when they discontinue those programs, I would be taking my business elsewhere.

1 /5 Roberto Salazar: I have banked with consumers for years now. Recently they have gone down the toilet in many aspects. Multiple times I have waited over 2 hours on hold to speak with a rep. As I write this review Ive been on hold for over 3 hours. Call back system clearly doesnt work. I have attempted that multiple times and never get a call back. Recently had my debit card locked then they cancelled it when I finally got ahold of them on the phone. Because of this, returns Ive had to make cannot be refunded because I no longer have the original payment method. I am so displeased with the way consumers has taken care of its customers as Ive seen so many other reviews stating the same things Ive been experiencing. EDIT: One month later I still have not been able to get this return/refund resolved and Ive been going back and forth with Consumers. Completely unprofessional and an absolute nightmare to deal with

5 /5 Carol Wright: I had a problem using the ATM yesterday, not something I normally have trouble with. I went inside and was helped by two wonderful ladies Sydney and Jules. They were upbeat and helpful. Jules even went to the ATM with me and explained what I didnt understand. Come to find out Jules has only been employed there for 9 days! I couldnt believe she knew all she knew in that short a time. I have always referred friends to Consumers because of their outstanding service and these two ladies just reinforced that that is still true in a day when it is hard to fine good service anywhere. Thank you Sydney and Jules!