First Trust Portfolios - Wheaton (IL)

CT Henderson Come see me at Northwestern Mutual in Decatur, specializing in Financial Services and Comprehensive Planning.

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Jeanine Marie Johnston The staff is always kind and friendly. They are amazing people. Reasonable rates as well.

Dylan Heitter Absolute pros at what they do. Theyre always polite and I always get a quick return on my taxes when I use them. Justin is awesome and always gives me tips !