Bob Anderson - COUNTRY Financial District Leader - Rockford (IL)

Gelato They take care of me

Tina Elmore Becky is an amazing loan officer. Who doesn’t hesitate to help and answer any and all questions. She made the whole process a breeze. Definitely would recommend her. She goes above and beyond for her customers.

Jeremy Shaw I called heights in April and Stacy Wallace answered the phone. I set a time and day to go in and speak with her. She was very professional and helpful also extremely nice and walked me thru the whole process of the loan and was able to get me the money I need to pay off some bills. I have told a few people about how great she was and how great heights is. They will help you even with not so perfect credit.

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.