Bill Ecker - State Farm Insurance Agent - Marion (IL)

5 /5 James D Perry: I have always been the type person to purchase the cheapest of products and services. Insurance was no different. When my cheap insurance company filed for bankruptcy, I had a change of heart. I decided a more financially stable company would be a wise move, but expected to pay more. I have to say I was shocked at the level of insurance I was able to procure for my home and vehicles at the same price I was paying at the “cheaper” company. And I can have peace knowing this company is as stable as they come. My first experience with Bill and his staff was top notch. I felt like a neighbor, truly. Mary Travelstead was the representative that I dealt with through the initial agreements. She is an absolute professional with tons of knowledge in the insurance business. This staff always has a smile while interacting with customers. You can’t go wrong with Bill Ecker and this great branch at State Farm.

5 /5 Daniel Presley: Bill at State Farm has been my insurance provider for years. I bundled my home, auto, motorcycle, and more with Bill. Aside from excellent service from him and his staff, the pricing is really great. I once called several other insurance companies, even some online ones, and none could come close to offering the coverage I have at the price I pay.

1 /5 Jared Paddick: First time we have ever had to use home owners insurance. Basement flooded during all this rain; I called Bill to figure out exactly my policy, because I was told 2 different answers by the claim department. He didn’t want to talk to me. He wanted to tell me because I had been in contact with claims, then why was I calling him. He can respond and say otherwise, but this is exactly what happened. I read the other negative reviews, and I see nothing is ever his fault, especially customer service. After this is over with, I’ll no longer have State Farm. It has been a nightmare to say the least. Before this getting a value for my classic car was like pulling teeth. I have had State Farm for every vehicle, house, and boat I ever owned. I’m 31 and paid for my insurance since 16. Sad when you try to use your safety net you’re treated so awful. Edit: changing from 2 star to 1. Called him 2 times during the entire claim process, today being the second. He said because of my negative review (he was wrong about what the review even said) that he contacted his attorney. I asked for his attorney information so that mine could get in contact with him, and he wouldn’t give it to me. Said that I would be getting the info from said attorney. Again, like before, he wouldn’t answer any questions I had about my policy and what I needed from the place that I’ve paid thousands of dollars to over the years. Getting zero help from this company and especially this rep. Would avoid at all costs. Had to make a claim with illinois department of insurance. Would read the claim with them before sending this agent your business. P.S. he handled everything like a child. Edit number 2: still waiting on this guys lawyer to contact me. I guess he tries scare tactics. Guess he wasted money on his lawyer for telling him what a waste of time it would be to try to get a Google review taken down. Edit number 3: still waiting for mr tough guy

5 /5 Dalea Castellano: Bill has been a friend as well as Agent to my family for many years. He has taken the time to help my father (as he isnt well at this time) in ways no other agent would sit with him and do. My fathers trust in Bill is like none Ive seen from him before. I could go on with much more but will stop here and say Bill has been a guiding hand for my dad in more ways than insurance. A true friend! And that same friend to all of my family.

5 /5 Bryson Ecker: When I turned 18 earlier this year, I got my first car and Sarah at Bills office helped me quote the different cars I was shopping for and wrote my policy. Then, she got me signed up for the Drive Safe and Save app and now Im earning a discount for my driving. She also made sure I was getting my Steer Clear and Good Student discounts. I feel well protected as I go off to college and the State Farm app makes it easy to take care of my insurance in one spot. Thank you to everyone at Bill Eckers office for taking such good care of me and explaining all these new concepts to me! Customer for life!