Bank of America (with Drive-thru ATM) - Waukegan (IL)

5 /5 章章: I had a great experience here. Jessica patiently resolved my issue, and her manager was also warm and attentive. I want to point out that while I’ve seen some reviews full of criticism, many of those concerns are not the fault of the bank staff. Banks must follow strict regulations and compliance requirements, which sometimes limit what they can do. This doesn’t mean they are unwilling to help—it’s simply a matter of compliance.

1 /5 Candy Evans: I was paying off my mortgage Joyously entered bank. Their system wouldn’t accept payment and mail check. Arizona was able to pay off mortgage over phone. Arizona explained there is a backup process if system doesn’t take payoff. Waukegan is a great disappointment. Cindy from Arizona is employee of the year.

1 /5 Sue M: Incompetent, unprofessional, cold hearted company. Unfortunately my mom had this bank, she passed away and these people put me thru it. Went in May, l filled out successor paperwork. Went back in June and met with Jessica who has me fill out more paperwork. I asked her a few times if I need to give her the will. She said no. Waited few weeks, nothing happened so I call and got a letter saying they need the Will! Then I get one check made out to my mom! Finally talked to Julian who actually cared and helped me. Found out nothing was done with my successor paperwork since MAY. it is now July. Called to find out if check was mailed. The lady Melissa in the check dept said she cant tell me anything because nothing showing they can talk to me!! I said I need an appt, she said she cant make one for me. I said the last time I called they could and this isnt very good customer service.. She says..WELL. YOU ARENT MY CUSTOMER and hung up on me! I highly recommend never using this bank or changing if you have them now.

5 /5 Deena Pedersen: Jessica at Bank of America in Waukegan was outstanding. She was very kind, informative and a pleasure to talk to. She helped explain different credit card options and made the process a breeze. Highly recommend this location! Every employee at this branch was very welcoming and friendly! Thank you, Jessica!

1 /5 孫俊傑: I applied for their mileage promotion credit card. My dumpiest choice. After paid off the first month bill, boa blocked my card and requested me to one of their branch for id verification? Really? They said suspicious transactions. Well, I set alerts for all transactions and paid the transactions. I didn’t file any complaints. If there are any suspicious transactions, should boa check the fraud business? Instead, they checked the card owners? Also no branches in my state, so I have to drive to the other state. I glad that I don’t live in Hawaii. I definitely will not continue my card next year.