Turner Wood & Smith Insurance - Gainesville (GA)

1 /5 Lorrie Hampton: I agree with a few previous reviews I tried working with this company and their vendor Auto-Owners for approximate for years. I believe in loyalty and staying with a company when they are taken care of business for you, but not this company. Yes when you call the office they were not customer service friendly at all or they do not return phone calls . I bundled my house and car , emails were not returned either in a timely manner .Canceled my auto last year and it took them over 30 days to work on it which caused me not to get my refund but to owe them more money. I feel like they took advantage of me and to mention I am a senior. Definitely need Improvement at this company with Jessica, Brittany, trey Wood.. I would not recommend this company for family or friends. Had to speak to five plus people to get this resolved.

1 /5 Leonie Wennekers: This company has not yet learned the importance of timely communication. I have called them by phone numerous times, left voicemails and send Emails and yet they failed to even attempt to return the courtesy. This is not how you want to do business.....

1 /5 Martha Garcia: Spoke with someone on the phone that was very rude, she would not listen but kept talking over me. I wanted to direct her to the right person she needed to speak with to address her concern. She just sounded like an angry person frustrated with her job. I gave her my name but when I asked her to give me hers again she hung up.

5 /5 Trey Tompkins: Our business has been a client for 6 or 7 years. The service from this agency has been amazingly reliable. Everyone on the team that we work with is so professional. I highly recommend this agency to any small business.

5 /5 Al Trembley: You are my trusted risk management company! Thanks Brenda for taking care of our personal lines program making updates faster than I could write this review. Thank you and Trey Wood for all you do!