The Whorton Agency, Inc. - Carrollton (GA)

1 /5 Todd Anderson: Non-empathic agency representative. Called today @rougly 11:30AM interested in getting a holistic quote for the family to include my wife, I and 19-year-old son who is attending college. I heard that auto-owners was an insurance carrier that was one that was affordable for those that are adding 19-year-olds but this agency represents many. I am a currently with another carrier that wants $440 per month additionally. We have great credit, no violations or claims, current defensive driving and straight A student. I spoke with a representative "Kathy" who informed me that she would need a declaration from my current carrier, and I shared that I want to compare what they advised I should have. I mentioned that I am just looking for what they recommend and not a comparison to what I currently have as I believed that I was over insured. She informed me that I could not have enough insurance, and she would not be able to quote without a declaration and she would not be able to help me. I felt like this is just another sales pitch of not being able to tell us what we need but what they want to sell us. I have had this tactic the same with home repairs as the contractors providing the estimate as you if you have had other estimates and they want to see them. With respect to over insuring, I have full coverage on a 2006 Toyota Sienna. Why would I continue this coverage when my vehicle is only worth roughly 2K. If you have collision or comprehensive, there is a good chance that the damage would be more than the car is worth compared to the cost of repair, hence the insurance company would total the car and give me the 2K rather than repair. Im paying for coverage I dont need so would liability, uninsured motorist and riders not be a viable consideration? I called Whorton Agency based on great Google reviews, but what I found was a horrible customer experience. The large reason I sought out an agency vs. just an online or direct quote was in the hopes for someone to build a relationship with, someone to share options, I was less than impressed. I am happy to say that there are other agencies in Carroll County that are more empathic, and I found one that aligned to my financial needs and needed coverage. My advice, shy away from matter of fact non emphatic pushy representatives when you find them and move to the next on the list. There are still good ones out there and I now have coverage for the fam!

5 /5 Clay Little: The Whorton Agency is top notch. I always received great service from them. Abigail and her team work very hard for their customers. I changed because being a veteran, USAA offered me insurance, banking, and investment options that are exclusively for veterans. Otherwise, I highly recommend the Whorton Agency for your insurance needs!! Love Abigail, her family, and team as theyll treat you as family too!!

5 /5 Ashley Lavender: The Whorton Agency will literally do everything they can to make sure you have the insurance policy that best suits you and your needs! I am a first time customer, so this process was all new to me and I was so stressed, but the Whorton Agency took that stress and weight off my shoulders and handled everything so professionally. I am so glad I went through them to find the best insurance for my home and car!

5 /5 Laura Lamb: I highly recommend The Whorton Agency! Galen Hobbs has been my agent, and I have so appreciated all of his knowledge, patience, attitude, character, and his completely above-and-beyond customer service! When I first came to The Whorton Agency a few years ago and met with him, we were leaving another agency after almost 40 years with them. After talking with Galen, and the owner stopping in to talk for a moment, I left with a promise of a call back. Galen called me shortly after reviewing all the possibilities, and I was amazed that our total bill for home and 2 vehicles was actually less than what we had been paying with the same coverage! I have had to email or call Galen many more times than should be reasonable or expected since that time, often for odd insurance questions. Through every call, email, question, or concern, he has very patiently and thoroughly answered me, often making a phone call instead of emailing so he can walk me through the answer. Each time the policies come up for renewal, he has diligently checked to see if it would be to our benefit to bundle or to make a change. He is always kind, personable, extremely knowledgeable, and makes me very happy that we switched and are clients of The Whorton Agency now. I only wish I had transferred to your agency sooner! Galen and everyone Ive spoken with at The Whorton Agency has been a joy to work with, and Im looking forward to working with your agency for many years to come!

5 /5 Lauren Perkins: Great people who genuinely care about you and your belongings. They have always made sure I had the highest coverage for the best price and would switch the insurance company to ensure that if the rates changed too drastically. Any time I have any questions or concerns, I always hear within a few hours (if not answered immediately). Being able to talk to an agent who remembers you, your policy, and your insured possessions is not something you can have with many insurance companies.