Truist - Griffin (GA)

1 /5 Terry Lewis: i am currently a customer with truist in griffin as of right now 11/19/24 but thats going to change,they have ripped me off on a transaction that was taken from my account by them,i went into the branch,talked with Alyssa their about the transaction,she agreed they made a mistake,she called their fraud department,she talked with the lady on phone,lady said it would be 2 days to know something,i came back to the branch talked to Alyssa again,she said this time i needed to call them,so i did,they tell me they denied claim, i ask to talk to mgr,next day mgr called me,very nice lady want to add,i explain everything to her,she also agreed they took out payment to much,she said she will look into it,she called me back later that evening,told me she was still working on it,that she would call me next day,and i never heard from her again,so basicly,they ripped me off!! even when the mgr from that department and from the branch also agreed they shouldnt had taken money out of my account,sorry this is long,but everyone beware,do not bank with this place,they are crooks!!

1 /5 katie holt: Ive called this bank at least 5 times this month and left a message 3 times. I havent had a response to one call ! Its december and Ive had no access to my money. They have charged me overdraft fees that werent even suppose to be there. They tried to charge me for a new card that they lost in the mail. I have nothing good to say about this company whatsoever ! Currently looking for a new bank !

1 /5 John Fletcher: Someone fraud me but they close my close been with the bank over 10 years they act like it was my fault then they sent it like they blocked me from getting another account from other banks Ever I called I couldn’t never talk to a high up manager

1 /5 Jasmine Davis: This branch is so horrible!!! Customer service is the worst I’ve ever experienced at a bank.

1 /5 Donne Dima: I have an account with this bank and 3 years now. Never seems to fail ever single time I come here the lady workers are being chatty Cathy with each other and completely ignore the customers and take so long with handling one customer because they are so busy chatting and laughing among themselves. I have walked out without getting what I needed done so many times because I simply could not waste anymore time waiting. This is very frustrating and completely rude customer service. Im very tired of dealing with this ever single time I walk into this bank...