Truist - Marietta (GA)

5 /5 Neil George: I came in to apply for a credit card, and my teller was very patient and kind the whole time even though I didn’t really know what I was doing. I wasn’t actually going to be approved at first, but the entire staff was attentive and helped me to at least get a secure card.

1 /5 Elan Gepner-Dales: DO NOT DO BUSINESS BANKING WITH TRUIST!!! I was a victim of fraud by the Faceless Freedom YouTube automation scam. They disappeared with my funds and never delivered promised services. Because of the full year contract timeline (the merchant didnt own any deliverables for the first 3 months), I wasnt able to submit the chargeback dispute until after Truists 60 day dispute window. Luckiy, or so I thought, I knew I was protected by Visas Chargeback rule 13.1, which gives the cardholder 540 days from the date of the transaction for the services to be due. It was a large investment made across multiple cards. EVERY OTHER BANK, AMEX, US BANK, CHASE, US BANK, PNC, ALL made exceptions to their chargeback windows, and the Visa cards honored Visas Chargeback Policy. BUT TRUIST DID NOT!!! Their reps always say, "thanks for being the best part of Truist," but they refused to issue a simple chargeback against clear fraud. To add insult to injury, the merchants own payment processor, acknowledged the fraud and said they would be HAPPY to refund the money, but couldnt send it to me without Truist issuing the chargeback. TRUIST KNEW that PayPal was waiting to send me the money, I sent them literal communications from PayPal saying so, and still, they refused to make any exception and support my chargeback, to a waiting PayPal. Find a bank that partners with you, DONT BANK WITH TRUIST!!!

1 /5 Miguel Moreno: I just went to make my moms loan payment as I do every month and the teller couldnt make the payment because I was paying with cash as I do every month. She gave me the excuse of money laundering. How is this money laundering if I have the payment voucher and have been doing my mothers payment for years. Must have looked like a thug to her and the funny thing is I went through the drive thru. All these years it has always been the same amount cash monthly which she could have verified easily by looking at the account. She also told me my mom has to go to the branch and make the payment herself. My mom is a 73 year old woman with bad knees. I have been going to this branch for years and no longer will I be visiting this branch again. I have never seen this female employee before and she was a little rude. All the previous employees I have encountered have always been very polite and professional. Truist needs to get rid of this female employee. Im just upset I didnt get her name but she looked Latina and was on the heavy side. This is the branch outside of Publix not to be mistaken with the branch inside.

5 /5 Tim Nalley: Looking at the recent reviews and I am sorry I have not had a bad experience there at all. Tellers are awesome, Disa Walker was amazing assisting us when our accounts that were hit by fraud. An incredible staff, If I could give more stars I would.

2 /5 Ray Siglin: Not my normal branch - walked in to make deposit and was treated like trash... Short-haired blonde teller did not say hello or goodbye. Maybe it was the fact that I was wearing a shirt that had paint on it from a project that I finished today for a client and the teller didnt approve - Im not sure. Regardless of my appearance that day or any other issue for that matter, I am a customer, and thus should be treated with respect.