Stephen Finney - Northwestern Mutual - Macon (GA)

Kenneth Davis My experiences at this bank have been lukewarm at best. Today the ATM was down, and no one in the bank knew anything about it. There were only two tellers at the windows. I was second in line and it took over 8 or 9 minutes before I was able to advance to the counter to make a withdrawal (because the ATM was down). It seems that everything around runs in slow motion. So, the moral of the story is: Dont be in a hurry when you bank here. Its going to be awhile. Thankfully, I dont have to come here very often. UPDATE: The manager of this branch reached out to me this morning to get a better understanding of exactly what happened. I was extremely impressed at her level of concern, and wanting to take corrective action to lessen the chance of this happening in the future, hence Im changing my review rating.

Kirese Manley I would recommend Mrs. Mattie Bivens to anyone. She was great to work with.. She had an answer to all the questions I had. Whenever I do need to go thru this process again it will be with her. She was greatly appreciated!

Angel Mcclanahan I want to give a huge thank you and shout out to Amanda who works in account solutions. She was phenomenal. She took the time to listen to me and understand my current situation. That meant the world to me. She offered information for assistance and took the time to look it up and I have to also say this was all after hours on a Wednesday. She didn’t have to go to the length she did for me. I am very grateful to have had a wonderful conversation with her. It made my day so much better. Sometimes listening to someone is all it takes for a better outlook on bad situations. Thank you so much Amanda you were my blessing today!

Pattie Wood I have used 1st Franklin at least 5 times and the staff is always personable, professional and efficient. I would not go anywhere else to get a small loan. They have been very good to me and always willing to help me out. It’s never been a hassle or frustrating when working with the staff. I would highly recommend using 1st Franklin Financial.

Susan Dobson Very good people that have done great work for us.