Richard Schmidt - State Farm Insurance Agent - Lawrenceville (GA)

1 /5 Mike Millis: I can not scream loud enough to STAY AWAY from State Farms home insurance. If I could give 0 stars I would. I have 2 open claims since November 2022 and as of March 2023 they are still yet to be resolved much less any work completed. Ive been a State Farm client for over 20 years and got absolutely no help from Richard when dealing with my home insurance getting dropped due to 3 claims in 3 years. Mind you that one claim was a phone call to State Farms 800 number asking a question that was submitted as a claim - with $0 in damage reported and $0 in pay outs from State Farm. Richard was unwilling to work with the claims team to investigate why my second 2 claims shouldnt be related (water heater busted - legit claim. It was replaced on a Friday and on Saturday morning had another pipe leak - had a plumber tell me that if the pressure in the lines wasnt released that could have EASILY caused the second leak). So now I have 3 open claims in 3 years when in reality I should have 1 total claim. I called and spoke with other insurance agencies who were more than willing to work with their underwriting team to get the first claim dismissed - and was approved by every single person who was willing to fight for it - but Richard was not. Very disappointing that he wasnt even willing to have a conversation and just flat out told me no.

5 /5 Bri Go: I have been with them since i moved to Georgia in 2005 and they have always treated me and my family with care and respect. They keep me informed about everything and give kind reminders when necessary. They have been crazy supportive through accidents and breakdowns. Statefarm as a company has been wonderful so if you’re looking for an insurance that’s worth the money with people that care, please gove them a try. Thanks!!!

5 /5 Amy O: We are very happy with the service at this office. They are knowledgeable and helpful. They really try to get us the best deal and let us know when we qualify for more savings. I highly recommend everyone at this office.

5 /5 Ahmed Adeel: I have purchased auto and Rental Dwelling policies from this agent. I am particularly impressed by the professionalism and efficiency of Nathalie Ruiz-Lorente in handling and processing my applications.

5 /5 P Saira (Sara): The customer service from this Statefarm agent location is top notch, specially Suzanne’s particular way of being so amable and courteously nice with clients. She has a lot of patience. I’m definitely coming back to them in the future. I’m 100% satisfied. Totally recommend them.