Progressive Insurance - Claims Office - Macon (GA)

2 /5 Chrisv Brookins: They are ridiculous. You pay your premium. Which they constantly lose or say they did receive and you screenshot it show proof that it was actually paid and came out to your bank account and then on top of thatThey get thousands of dollars a year no accident no issues no laps and then when you finally have an accident, they don’t want to pay out especially when your policy fully covers you or if they do pay out they make you wait excessive amount of time Which is ridiculous with that being said I will be following a formal complaint with a higher up. This is ridiculous. And this company will be reported

1 /5 Regina S: Progressive says that Georgia has a law that says they have to charge people $30 to exclude a driver that lives with you. It doesnt matter that the driver has their own car and their own insurance policy with another carrier. This should be illegal. Im sure a class action lawsuit will come out of this. I wish I could give them zero stars.

1 /5 Allie G: Constantly getting text and emails when I have already gone past the point of talking to the Adjuster the Adjuster is great, but the rest of the staff and their communication between each other is ridiculous and it has made the entire process of getting my car fixed a complete mess and very stressful

1 /5 Alexandra Baker: I haven’t had a problem until now. Heaven forbid I try to stay with Progressive and see about lower rates with them. Of course this apparently instigates this issue where you end up with multiple accounts and then they’re double billing you and saying you’re missing payments. I’ve sent screenshots of the money coming from my account and should only have one account for the one vehicle I own. I clearly called multiple times about this issue throughout the month of November to get it fixed and then they still took a double payment meaning I can’t make my rent. Then they don’t want to fix it because I approved recurring payments for a policy I should only be paying $146 in the middle of each month for. Now I can’t pay rent and the people I am speaking with don’t want to hear what I am saying, won’t acknowledge the other calls I made previously to this screwup where I had been told it would be fixed. And then I’m being told I don’t have a right to be angry/frustrated??? Don’t do it, it’s a trap and they’re not willing to be helpful at all. Now I can’t pay rent and I’m spending my holiday on the phone trying to get this fixed instead of being with my family.

1 /5 Mason Tillman: This my second time working with them I will never again my car got flooded inn a torando they had the nerve to question me why was I out even though I was coming from work at 4:00 a.m. they asked for a copy of my work schedule and my time card