Principal Financial Group - Hartwell (GA)

Harold Thomaston 5 star

Copey Rice They are amazing and I love Miss Shelly she’s quick fast and efficient and my most favorite thing she’s direct.

Elizabeth I had a great experience today with Ms Donecia Henderson. She helped my husband and I navigate through opening a joint bank account. It went smooth and she was very patient, kind and helpful. Thank you Ms Henderson!!

Anthony Soris Excellent Banking Experience! I’ve had an outstanding experience with Colony bank. Their customer service is top-notch—friendly, knowledgeable, and always willing to go the extra mile to help. The online banking platform is seamless and easy to use, making transactions, bill payments, and transfers a breeze. What truly sets them apart is their commitment to customer satisfaction. Whether visiting a branch or calling their support team, I always receive prompt and professional assistance. Their competitive rates and variety of financial products also make banking here a smart choice. I highly recommend Colony Bank to anyone looking for reliable and hassle-free banking. A five-star experience all around!

Kenneth Davis Came here three years ago, and was not impressed, but today its a different store. Much better. Cleaner, well lit and neatly organized. Very helpful friendly staff. Glad I gave this place another try.

Rick Smith DR. Gordon and all the nurses are awesome. The rehabilitation staff are great too.

Brandon Allen I absolutely loved Greater Community Bank. Their customer service, local presence, and friendly team made banking a truly personal experience. Unfortunately, since the recent transition to LGE, that experience has changed dramatically—and not for the better. While some of the same wonderful team members are still at this location (and they will be deeply missed), the overall transition has been terrible. The new systems are clunky and feel like a downgrade. One of the most frustrating changes is that you can no longer call the local branch directly—you’re routed to a generic call center that seems disconnected from the community. If LGE’s goal is to make a meaningful footprint in this area, they’re certainly making an impression—but not a positive one. I genuinely feel sorry for the employees who have to work within this new structure, especially those who once thrived in the customer-first culture of Greater Community Bank. When I first joined GCB, they had a perfect 5-star rating. That rating has already begun to drop, and based on my experience—and the feedback I’ve heard from others—I wouldn’t be surprised if it continues to decline rapidly. I’m now in the process of looking for a new bank, one that values local service and customer relationships. It’s a real shame to see such a great community bank lost in this merger.