Navy Federal Credit Union - Fayetteville (GA)

1 /5 Kevin Williams: If I could give zero stars to the Fayetteville branch of Navy Federal, I would. This past Saturday, I walked in to make a routine deposit into my business account, which holds over $100,000 and sees large deposits several times a week to support my active businesses. I’ve been a loyal Navy Federal member for several years, with a consistent deposit history, the same clients, and predictable amounts. Despite this, the teller refused to complete my deposit—with no valid reason or explanation. When I asked for the branch manager, I was met with Chelsea, who was not only unprofessional and dismissive, but blatantly disrespectful. When I expressed my frustration and asked to withdraw all of my funds, Chelsea’s response was to turn her back, and instruct another employee to call the police—as if I were some kind of threat or criminal for simply advocating for myself as a long-standing member. Her reaction was not only insulting, but also completely out of line. Let me be clear: I understand banks need to be cautious with fraud. But what I experienced was not caution—it was disrespect, poor customer service, and an utter lack of professionalism. If Chelsea is what Navy Federal considers leadership, then there is a serious problem. By contrast, when I visited the LaVista Rd branch on Monday, the experience was night and day. I was greeted by name the moment I walked in. Tye, Tiffany, Eric, and the rest of the team were genuinely apologetic about what happened and made it clear this should never have occurred. Tye took less than two minutes to review my account and confirm that everything was in order. He even walked me through the policy to ensure my understanding—and reassured me that my deposits were completely within normal and acceptable parameters. The Tucker/LaVista Rd team is the ONLY reason I havent pulled every dollar from Navy Federal and closed my accounts. But let me be very clear: I will never return to the Fayetteville branch. The disrespect, hostility, and unprofessionalism—specifically from Chelsea—was appalling, and no loyal member deserves to be treated like that. I strongly urge Navy Federal to reassess the leadership and customer service standards at this location.

4 /5 Morgan Hood: While I have experienced long lines in the credit union and few tellers/reps, I’ve always had a pleasant experience and the wait is never too long. I appreciate the hospitality of the greeters that help facilitate lines and where to wait. Best to come first thing in the mornings.

5 /5 Nicole Nikki: Super slowwwwww service ! It took almost an hour to replace a bank card. Ridiculous and to reference it as express . . There is Nothing express about it! Their methods , set up , something needs to be reviewed for more efficient service.

1 /5 TreJour Hankins: This location is unorganized and unprofessional. My brother came in to get a replacement card: He was told that it would be 35 minutes until he was seen. We go to the Walmart in the Fayetteville pavilion and not even 5 minutes later, he gets a message saying that they’re ready to see him.. Once we get back to the branch, they proceed to tell him that two more people are in front of him and that he has to resign himself back in and wait another 30 minutes to an hour because of THEIR misinformation and want to use them having one member service rep working as an excuse vs accommodating my brother because they informed him incorrectly. That’s not how you deal with mistakes on your end. I will not come back to this location if I can help it. Terrible experience