iTHINK Financial - Atlanta (GA)

5 /5 Fred Edwards: Been a member for over 30 years and this branch is great. Very pleasant atmosphere and never a long wait for service!

5 /5 Quiana Jones: Travis Gilliam Thank you. Although I know procedures have to be followed...you took the time to help me. I am so grateful. 3 bank Locations and even State Farm the check issuer would not take tme out to help me but You did. I finally see there are still people willing to help people in this world. Shout out to IBMSECU on Windy Hill. Smh. Finally some one who cares.Q

1 /5 Gavin: I think fi has been the worst experience I’ve always paid my car not never been repossessed never gave them any issues as a customer up until recently. I was given a notice to provide proof of insurance I wasn’t aware that I needed to have full coverage as no one ever explained that to me I purchased a liability auto insurance policy and provided all of the information to a woman in the insurance department for I think. she assured me everything was squared away and that no further action was required of me at the time so I went on about my life finally. A few months later I start getting calls from random unmarked numbers not know who it was I didn’t answer the calls long story short they added a liability insurance policy to cover “their asset” on top of the auto insurance policy I’d already had . They told me once I got the auto insurance up to full coverage the extra 317 on my account would come off. So I went and took care of it and now that everything is finalized I’m being told I’ll have to pay off the full insurance premium that they took upon themselves to apply without my permission and now I’m being forced to pay for an insurance policy written by their own company when I’ve done everything they’ve asked me to do until the policy is paid off . I’m 25 this was my first car buying experience and I must say I will never buy another car through I think they are low down and corrupt and don’t give a damn about you . I don’t suggest anyone do business here as they really do not care about you and just want your money

1 /5 Sydney Williams: This credit union is VERY discriminatory! Went to open an account last week, got approved with no issues. Seems as though 10 minutes after I left the bank I get a call saying “I put the wrong info in I put your name in backwards” on your account so you’ll just have to come back and get a new card. She takes my card says they have to wait until Monday to “verify” extra things, which I don’t know what else they would be needing to verify after running all of my information. I get a call Monday saying I was denied because of my Chex systems. Mind you that Friday when she “re ran” my right information in their system, I had an inquiry from a bank. Why am I getting denied after getting approved? I don’t have any other banks that would be on my credit, and since when do banks deny you over ONE inquiry? I’ve never came across this issue, my own uncle has this bank as well and has different bank accounts, so I’m not sure how he would be approved and I didn’t? I also have had 1 other bank in the past year, so why didn’t that come up? My name being backwards shouldn’t have anything to do with anything, you just didn’t want to give me an account! On top of that while I was enrolling, she was questioning things that had nothing to do with me applying for the bank account. I heard good things about this bank, but now that ive gone through this, I will be letting everyone know how discriminate this place is! I even called corporate and someone named Christie Beukler hung up on me after I advised them I will be filing a consumer report on them. The member advisor I worked with inside the branch is named Maria Johnson as well! Side note: this all happened after I received my paper work with member information, pamphlets, etc. she wanted to deflect her mistake on me by not opening my account.

1 /5 Byrd Juanisha: I have been banking with them for about a yr and I use the account as a 2nd account and not a primary.. I applied for a loan to refinance an old loan for a new interest rate & I was denied because of "accelerating debt" & "length of time on job" which is very inaccurate because I didnt have any new open accounts when I applied other than the 1 loan I was attempting to refinance, I have also worked in the SAME FIELD FOR OVER 5 YRS & I explained to the rep I had a contract renewal when I applied and I dont know where they got "1 month" as job length from .....but whatever & the only other explanation is that I need to reapply and that is it?? Reapply and get another HARD INQUIRY OR DENIAL? NO thank you I will bank with someone who actually helps the consumers who have great income and decent credit scores. The customer service is TERRIBLE. Literally they do not want to help you at all with anything!!! They just want you to get off the phone and that is it... I will be emailing to close my account this week and I will be switching to Navy Federal for my credit Union. There is no point in banking with an organization that is obviously discriminatory when it comes to lending practices.