Loya Insurance Company - Atlanta (GA)

4 /5 Meri Murphy: I am giving a 4, only because I have had SO MANY issues with this insurance company since I started with them. The customer service has been hit and miss. The odd calls about information leaves me in question. I will say the most recent incident was the worst but Porsche Kimball in the Greenbriar location may have saved you all a customer. I dont have the name of the woman who called me and left a message but she was rude not helpful and I think she was trying to get more money out of me. She may have made you all miss money as well but Porsche Kimball solved the problem that was not originally our fault.

5 /5 Andrea: Every time I had an issue, I contact Ms. Porsche and she was extremely helpful. Excellent customer service. From what Ive seen when I had to visit the office, as long as you’re respectful, you will receive respect in return. I do wish they had an app

4 /5 Lashay Harris: I would definitely give a five star Review if the rates were even remotely reasonable. But after reading the reviews, I came into this already being skeptical of the company and the staff. One thing I can say though, the young ladies in the office tried their best to help me. Thank you Ms Alexus and Ms Portia. Manager sat with me for at least 2hrs trying to help me get my car out of impound.

2 /5 Anthonesha Hicks: I’m giving them two stars and not 0, for the two young ladies that are trying. I’m writing this review because I had a day with them yesterday then woke up to see that they charged my account For an amount that was not discussed. My overall experience with them was chaos. It started When I called to check a quote, I was told in order for them to give me an exact quote. I have to agree to Purchasing the insurance. I have never had that issue with any other insurance company when it came to receiving an exact quote so that was strange to me then I arrived there. I am assisted by someone who seems like they’re fairly new she was nice. I’m assuming someone who is the manager, the lady with the Dreads, makes a phone call to an account holder, and immediately her voice was loud when speaking to the customer very loud and aggressive from the time the customer answered the phone, her and the customer end up getting into a loud argument over the phone and slamming her fist on the table and mind you this is the manager. At this point, I’m ready to Get what I need and leave. Due to the manager having to leave, she stepped in to assist helping me I was told multiple times one price so with that being said, I paid, signed my papers and was happy to leave, but once checking my account, it was not the amount stated. But that’s my fault for leaving without checking paperwork because I was so ready to get out of there with all the chaos. I called the next day regarding the overcharge. All they could say is they apologize that I was told the wrong number but that’s what’s on the paper that I signed. I only transferred to the account I used for the purchase, what she asked me for, even the manager repeated the amount multiple times, but they still charged me a different amount. But I take a accountability for trying to rush out of there and not checking the paper. But please Watch them pay attention and read the papers they give you with the amounts on there, even if all hell breaks loose in there while you’re there because it’s a lot going on in there and it seems like their scamming. I’m gonna leave the photo section empty for now, but I have the video of the manager yelling at the customer as well if they try to say this isn’t true. If possible, just try a different location cause if I knew what I knew I would’ve did the same thing. Try a different location. I’m never going back there.

1 /5 Shenobia Brownlee: Yall do not get Loya insurance good prices but terrible customer service and then they have a girl that wants to be a boy that is not perfessional at all dont know how to talk to the customers and presents a slouchy person who comes in looking like she been outside selling drugs all day and worries about people phone conversation they have on their personal phone I wouldnt advise anyone to do business with them especially not the greenbriar location its so rachett not perfessional at all no stars for me actually but they will not let u rate with any but they most definitely will run that location in th ground and the regional manager need to be fired as well no care for the customersdoing business with them will be the worst mistake you ever made in your life ‼️ PLEASE dont do it too yourself