5 /5 Lara DeBlois: My daughter recently got in a wreck and couldnt find her insurance card. Its stressful when youre standing in the rain, the police are there, and you think youre about to go through 10 steps of an automated call before getting to an actual person. Instead, I called and immediately Heather picked up. She was calm, kind and emailed me a copy of my insurance within minutes. Kirk has been great to work with on everything- home, car and life- we have it all with him. Hes very quick to respond to any emails or calls, and its so nice NOT calling a 1-800 number when we have questions. I love the small-town care we receive! Heather and Kirk know who we are when we call, and were grateful to be taken care of by them.