5 /5 Old Skool Cars And Cigars: This was one of the best experiences that Ive ever had when it comes to customer service. 1. Very professional 2. Patient 3. Took the time explain in detail 4. Answering all my questions 5. Made me feel like I was the most important. And that she was doing everything within her power to get me the best deal possible. The very first time I spoke with her, we did the quote, whitin a couple of hours, she gave me a follow up call, because she knew that i was shopping around for insurance, she told me before you make your decision, call me back lets make sure youre getting the best deal. If Alstate has a customer service department she should be leading that team, training in good quality customer service in Management.