1 /5 Greg Nash: I normally use TurboTax, but since we had a child in grad school and couldn’t claim her as usual because of her scholarship, I decided to try JJR for our taxes. I regret ever using them. I scheduled an appointment, but when we arrived, no one was available until they saw we might leave and quickly assigned us to Diane. They charged about 10 times what TurboTax costs for both returns and never even filed them electronically. I only discovered this when my daughter didn’t receive her refund. Two months later, I called and learned they never submitted the returns, so mine ended up being almost two months late.
I asked Diane in early June about some type of refund, and she said she’d speak to the owner, Johann, but I never heard back. When I followed up, I was told he was on vacation and to call again in July. I tried multiple times, even sent messages through the website, but got no response. On July 16, I went in person to speak with Johann, who said he’d check on my daughter’s late return, which caused her to get a late notice and charges. But once again, he never followed up, and my later messages also went unanswered.
