Georgias Own Credit Union - Albany (GA)

1 /5 Queen Q: A couple of weeks ago I entered this branch to open some new accounts. I proceeded to the counter in the lobby and signed in. The was a lady that was being serviced by the rep seated at the desk in the lobby. As I waited to be seen, I heard the ladys entire transaction. My two issues were I waited over 30 minutes with no greeting or estimated time of service and that I overheard details of a strangers account information. The ladys transaction was being handled without an once of customer service or empathy. So much so another rep walked up to say there was nothing they could do about the ladys overdrated account and could cover the funds using another one of her accounts. The lady refused and offered to use the rolls of coins that she brought with her. The fact that I know details about a strangers account is baffling to me. They couldnt have taken her to an office somewhere private to discuss her account? Needless to say, I took my business elsewhere.

1 /5 Justin Danley: Loby is closed on Saturdays (says nothing on website) also dont expect to withdraw more than $2000 through the drive through since they wont allow it (also not stated anywhere)

1 /5 drena favor: That’s funny, they only respond back to the positive reviews, what does that say? None the less I CLOSED all my accounts. 9 to 4 hmm, sure is customer friendly! I had an executor’s order, signed by a judge, and I still could get information on the deceased account. I was told I wasn’t on the account therefore I couldn’t get any info. If I have executorship, the person is deceased or unable to add me, isn’t that the purpose of the judge’s order?? I wish 0 stars were there

5 /5 Brittney Parks: My husband and I went here to apply for an Auto Loan. Tasha helped us and she was absolutely amazing. She helped us get a loan in our price range and was extremely helpful and very sweet. She even answered my call on her off day. I highly recommend her to anyone applying for a loan.

1 /5 Frank Wood: I do not write reviews , but will make an exception for this train wreck. I did not understand all of the negative reviews for Georgias Own as I have always used the Leesburg Branch. On May 13,2025 I went by the Leesburg Branch ,to make a payment , to find a note on the door that this location had closed on April 25th. I then went to the branch on Westover and spent 53 minutes making a payment. One teller at the counter and up to 12 plus people in line. The gentleman at the window has some lengthy banking business to take care of and no other employee ever came forward to help the waiting customers.Customers were leaving without being helped and more were walking at the same time. I am going to have to make other arrangements as I do not have this amount of time to get someone to take a payment. Beware before yo try to bank at Georgias Own Westover branch. I will not even start about the drive thru . It is just as bad.