3 /5 Josh Chambers: I had a rather disappointing experience. I applied for a loan directly and was informed over the phone that setting up direct deposit would lower my rate by one percentage point. Since we were in a bit of a time crunch, we opted to secure the loan through our dealership, which also works with Coosa Valley. However, we discovered that the rates WERE different. Apparently, the rates advertised on the website that require direct deposit are a new policy, but the dealership’s system doesn’t account for this discount.
Even the finance manager was unaware of this change and mentioned that the dealership owner is on the credit union’s board. When I raised the issue with the credit union regarding this unexpected change and what felt like false advertising, I was told there was nothing they could do. They suggested I refinance after 90 days to take advantage of the discount. No thanks—I’ll just stick with my own credit union instead of dealing with this bait-and-switch approach.
Unfortunately, you’ve lost me as both a business banking customer and a personal one.
