Focus Insurance Group - Decatur (GA)

5 /5 Michelle Reese: Melinda at Focus insurance is very good at what she does. She was able to get me a much better policy for my home at a much lower rate. Other agencies weren’t able to help me due to claim history, but Melinda took care of me within one day. She was prompt in her responses and she does what she says she will do, when she says she will do it. Thanks Melinda and team for your help. I recommend Focus Insurance to everyone!

5 /5 Mynivia Dance: Susan and her team are amazing! I have only been with Focus a short while, and even more than valuing their ability to get me a great premium for my coverage, I value their guidance and help understanding what coverage actually makes sense. They are friendly, knowledgeable, and can definitely keep you focused on what matters!

5 /5 Fawn Armagost: After struggling to find an insurance policy on my own through multiple phone calls to the big name insurance providers, a State Farm rep gave me Susan’s number. I feel so fortunate for that because she took me under her wing, told me everything was going to be OK, and that we would get me insured. She worked quickly, efficiently, and kept me updated the entire way. She has been helpful and reassuring. I’ll continue to use Susan and her team moving forward - it’s such a relief to know they’ve got my back and it’s one less thing I need to be worrying about. Thank you!!

5 /5 Amy Lighthill: In all the decades Ive needed home and car insurance, never have I had such a wonderful agent as Susan Nabulsi. When I lost tolerance for ineffectual, unresponsive, and overpriced coverage, I gathered my courage to face the effort of moving my policies elsewhere. Fortunately, I quickly came across some glowing reviews of Susan and her team and gave her a call. Susan spent over an hour right on the spot, meticulously going over every detail of my policies so I could compare apples to apples. She scoured multiple companies to find me the best rates for my particular needs, all the while giving me the impression that she would give me as much time as we needed--even without knowing whether she had my business or not. She was extremely knowledgeable about which companies were best for what purposes, and what their limitations were. After I left, I wrote her with several questions, which she answered within minutes. I decided to switch to her and the company she recommended, and went in the next day to set evrything up. Susan double-checked everything carefully and called the company to be certain of several small details that she wanted to get right. During part of this session, she was also politely fielding calls, giving exactly what that customer needed without detracting from her excellent service of my policies. Bottom line: I saved over $600 by switching to her agency AND got myself a caring, super-competent, speedy agent who clearly loves being great at taking care of her clients. Do yourself a favor and give her a call!