Enhanced Tax and Payroll Solutions LLC - Hawkinsville (GA)

Sarah Kemp I called after going in 2 weeks ago. The people here are so horrible my case was closed because I apparently uploaded something wrong but I wasnt given notice of this and they say its not their job to let me know if I have done something wrong. The lady on the phone wouldnt let me finish a sentence without cutting me off and laughed at me when i tried to continue what i was saying so I caught an attitude and hung up only to recieve a call back immediately so I answered and asked if they wanted to laugh at me some more but the supervisor was also rude asf. The point they made to me is theres nothing I can do about my closed case and I have to reapply so now because of something that could have been corrected with a little bit of communication on their part me and my family have to struggle. If someone is looking to move to liberty county but you know you will require benefits I would look elsewhere because of this specifically. I mean its disgusting really if I could leave less than 1 star i would. They need a revamp of the whole staff.

Roxana Ortega I went have gone into this branch several times and the experiences have been very similar. This specific time one teller was on the phone the entire time, I believe she was with IT. The other teller who assisted us, Kristie Key, was truly doing an amazing job considering the circumstances. She was the only one working. She was assisting us, greeting other clients as they entered, and helping the drive thru. I did notice a gentleman in an office with Branch Leader sign on the outside. He never came out. It seems as the tellers are left to do it all and survive as best they can.

Denise Lesieur Danielle and her staff are fantastic! They will help you so fast! Love how much they care and treat you like family!

Stacey Whitehead The Ladies from the Covington branch genuinely care about their customers. They really helped me when I needed them the most! I had a situation and fell behind on payments but they worked with me throughout the process! Thank you all! Youre the greatest!

Ceara Ordonez So friendly and understanding, helping me as a newcomer trying to get a starter loan. They helped me and I was able to get the money almost instantly☺️

Autumnbrooke Diaz Mr. Jenkins seems to be actively avoiding my husband and I. Any communication attempts have not been returned and I am fed up. I hoping this will catch his attention and encourage him to return mine and my husband’s numerous emails and calls.