Mark Smith I will echo Kelvins experience. I have both business and personal accounts with Truist so I am in the Powers Ferry Branch frequently. With rare exception, the experience is painfully slow. I always feel particularly sorry for the cars that are in the drive-thru. Over the years, the operational performance has been in steady decline. Its not the tellers, as they are usually personable and helpful; but theres never sufficient staff to manage the customer workload. I have literally seen one teller trying to handle both the drive-thru and the counter at lunch time. I havent seen more than two tellers in a very long time. My advice is if there are more than four people in line, you should save yourself the frustration and come back later.
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