1 /5 Andrew Kumar: I brought my wedding ring in for resizing in Jan 2022. I decided to get my ring, that was passed down from my deceased father, cleaned at the same time. Services took a couple of days, my wedding ring was fine. They chipped my onyx ring while cleaning it. The owner, John, was very rude and confrontational, “we don’t do anything in the cleaning process to chip a stone.” He was very condescending denying there was no way possible they could have caused the damage. Thankfully I took a picture of my ring in good condition right before bringing it, but he said “well how do I know that picture isn’t old?”. He still was denying the damages until I pointed out the time stamp right before drop off.
He unwilling admitted fault and was not apologetic in the least. Was very dry and lacked professionalism. He got my ring repaired in Chicago and took over two months, which is fine. But the entire time, he did not loop me in whatsoever. He never told me if the person he sent my ring to was able to do the repairs, I had to call him. I had to call and text him for every single update when weeks went by without hearing anything. He tried to make me seem like a nuisance, when he should have been the one updating me.
He will be polite on first encounter to keep a customer, but is rude and unprofessional when being held accountable as a businessman. I have never returned in the almost 3 years since this incident and would not recommend him to anyone.
Edited to respond to reply: Yes, 3 years later and I still have the same bad taste in my mouth with your business. Yes, you were nice to the point of when I gave you my pieces, before there was damage. I was never difficult. From a commonsense standpoint, why would I be rude or difficult with someone that has my damaged belongings in their possession? The reason I decided to write a review was due to the fact that last week, I had to get my ring repaired due to the stone getting loose, which never happened in the decades of wearing it until after it had been repaired after your care, but I digress on that point. I had an amazing experience in comparison to the experience with you. The jeweler further told that seating the diamond in the onyx, how it was previously before repairs, was possible and would have to be hand carved out. According to you "that technology is outdated and would have to be sent to Germany to get that done". Another tactic, to get me out of your store and get the cheap repair done since you were covering repairs, Im sure.
Again, there was no drama then. If you think someone being concerned about their sentimental possessions when they were never informed of status updates is another issue in itself. By your reply, you prove my point: the same lack of empathy, self-accountability, and professionalism towards your customers. You care only about the business transaction aspect. After 35 years of business you would think someone of your age would have learned something about customer service. As previously stated, I will never bring my business or drama to your store.
