1 /5 Alice Thelen: Discovered on our own that they had done our taxes wrong for 3 years in a row. Totally didn’t understand how to record what seemed like a basic write-off. In total, it was about an $8000 error! The real disappointment was their lack of customer service after the fact. After calls and emails, we have never received a response from the owner or any kind of refund for the so called professional fees that we paid. An apology goes a long way, but apparently that was too much to ask from them.