Alfa Insurance - The Coker Agency - Albany (GA)

Anthony Cantor Always pleasant and super helpful. Great at finding me new rates when the current ones get challenging. Quick to respond and just enjoy working with you all. I gave you an NPS score of 9 because now you know I am a promoter without saying you are perfect :) ... but I happily promote you all to any and everyone... weve been together over 15 years! WOW! Time Flies when it goes well!

Angela Stallings Howard and the family makes you feel like family. I left the insurance company for 1 Month, because it was a little cheaper at another insurance carrier. I regretted every moment. I was with Howard and family for over 4 years and well never leave again. They are awesome in every way!

Teena McMichael James Ins. Good hometown ppl.

matt smith I can’t recommend this State Farm branch and in particular Suzanne Hamby enough. As a branch they have been fair, honest and upfront on their offering and attentive to my calls. Suzanne is a joy to work with and truly a trusted advisor. Her empathy and care for her customers go beyond what you find in your average insurance professional and she is truly a shining star in this branch

Taylor Zuver I am beyond thankful I found this company. They are not only the nicest people but they provide the best service. They are always available to help and answer any questions I may have. I have never been placed on any long holds or never not received a call back. I Highly recommend. You will not be disappointed.

Angela Crowell One of the best insurance brokers around. I had insurance through them years ago. I need to change insurance and automatically knew who to call. Ashley always has excellent customer service and very personable.

Donna Ryan We love our neighborhood insurance agency! There is no place like Homerville!

Russell Reid Very helpful with homeowners insurance. During covid, all paperwork was signed at the front door.

Gwendolyn Farris Stacy, in keeping with your style of company and employee management, I want to extend my heartfelt compliments to your staff member who worked with me for an entire week getting my (our) insurance needs met. When I called the number to your office, I was persistent in my request to talk directly to you. In turn, she was adamant about assuring me that she could take care of everything I needed in your absence. So I relinquished my desire to speak with you and you only and allowed her to proceed. I needed to reinstate the Highlander back on to my policy because I have had it repaired and as I write this message to you, the vehicle is being test driven in preparation for me to pick it up tomorrow (Monday, 12/20/21). However, my first priority when I called was to acquire renters insurance because I allowed the previous policy to expire. We had to do a lot of back and forth communication because she was attempting to get me a comfortable quote. There was also a deadline hovering from the apartment complex and the action was time-sensitive. We started out with an astronomical rate that would be unaffordable but I felt pressured (not by her) to accept it. With much maneuvering in between other clientele needing her as well, she was able to find a quote for me that we could pay in full. At the same time, my mechanic was moving so fast in completing the installation of a new engine in the Highlander that there was a need for me to get insured immediately for the test drive. Not only did she get me everything I needed but my monthly payments were reduced! I AM SO VERY, VERY PLEASED WITH YOUR STAFF! Please understand, Stacy, you have been the best insurance service I have ever had and I mean it. Everyone else has handled me with respect but they didnt care like your office does. I apologize to both you and her for not believing that anyone who works for(with) SC GLENN Insurance possesses and projects the same "customer first" spirit that you do and I should trust them just as much as I trust you. You do not have to be the only person I talk to at that office and should you need to take your monthly vacay trips to Jamaica, Paris, The Vatican, etc., you will get on that plane knowing your office, your company and your very good name is in the hands of a staff that thinks, works and acts the way you do. I ultimately declare that I trust SC GLENN Insurance and its entire staff/associates to service my insurance needs.