Acceptance Insurance - Albany (GA)

Victor Llaverias Purchased a policy online and made a mistake so I called the Atlanta office and Patricia love answered the phone and stayed with me on the phone the whole way through and took care of everything for me. I have to say that she went above and beyond to make sure my situation was resolved. It was a breath of fresh air to have such a great customer service experience that is almost non existent these days. VERY HAPPY WITH DIRECT AUTO AND WITH MS. LOVE!!!!!!!!!

Grace G Best Insurance Office and Company Ever Ive been with Rusty for over 30 years after bad experiences with three other companies. They never made me feel guilty about filing a claim as other companies had done. I had one agent yell at me because I had been in an accident. I had to sue another one when they damaged my car when they had it for repairs. A third company said I couldnt prove that a limb fell on our RV when we had photos. I never had anything but personable, experienced, and supportive care from Rusty and his team. I hesitated to move away because I am convinced I cant find this level of care anywhere else. You can ask questions about anything related to living in this town and get a useful, honest answer. I strongly recommend you consider this company and State Farm when looking for insurance.

Lasunya I enjoyed talking to Mrs. Jonquil Smith! She answered my questions and I was able to understand her and she explained everything to me where I could understand the Medicare plan. Thank you for being nice, humble, friendly, and understanding!

Duane hamelin oh my gosh such a smooth and easy process. scott had the most amazing attitude and was so helpful helping me to choose the best policy i’m so thankful for him and his staff definitely recommend

Steffanie Cogswell Great place to get Insurance for your business.

Aundrea Newbern Ive used Rob and team for over 7 years now in insuring my rental properties and insuring many of my clients properties. They respond quickly and stay on top of things. Highly recommend them!

Cathy Mitchell Was very friendly and fast. Very informative to all of my questions. Thank you so much for your help and advice in this process

Kamika Miles I had the best experience setting up my policy with Mrs. Kadesha! As someone who currently works at State Farm in the claims department, I completely understand how important customer service is. Everything was quick and easy. She also answered all of my questions. I did have one question that she did not know the answer to, but she assured me that she would find out and give me a call back. She definitely followed through and kept her word. That meant so much to me! I really appreciate you!