TypTap Insurance Company - Ocala (FL)

1 /5 Oscar Bestess: Do not ever get ins from this company. When it’s time to collect they make it very difficult ! In my case it’s was refund. I always pay my homeowners ins in full for the year. Sold the home unexpectedly 10 months before the policy was up. I’ve been dealing with them for 3 months now with a paper shuffle. Every time I send them what they want. They want something else. Lesson learned. Will never pay in full for a year again. And will never use TypTap again or refer them to anyone else.AND TYPTAP ! Do not respond to me here. DO NOT WANT TO HEAR YOUR BS TO CONTACT YOU. WASTSED ENOUGH TIME EMAILING AND PHONE CALLS WITH YOU. I HAVE 2 WORDS FOR YOU. !!

1 /5 Bob De: First review: TypTap failed and continues to fail with their customer satisfaction and covering insurance claims. My property had damage to the roof during a storm at the beginning of 2024, and my roofing company did the repairs. However, it is now 2025, and TypTap has yet to finish the claim! Stay far away from this company. Their claims rep, Steve has NEVER returned a single phone call I left him. His manager isnt much better. Do yourself a favor and avoid the aggravation. Use a different carrier even if it costs you more money. Second review: So after speaking with Sheila D. over a month ago, she promised she would look into why we havent been paid. We spoke once, she said she would call me back once she could review my file. Crickets... I left voicemails and no response. So, I am filing complaints with both the State of Florida and Connecticut Insurance Departments and Better Business Bureaus. Like I mentioned in my first review, use someone else!

1 /5 Jackie: This company is in the business of collecting premiums and denying claims. You will be referred to the adjuster who will not return your calls. I submitted my claim on 5/5/25 and have not spoken of heard from the adjuster ONE time. Not only that, they falsify records. The adjuster noted on my claim that she called me on a certain date, at a certain time. This is 100 percent untrue. Zero calls from them on the date stated by customer service, or any date. They denied my roof claim. They refused to allow me access to view the inspection report. They stated wear and tear. I then sent a photo of the storm damage, something clearly hit the roof. The adjuster, Krysta Johnson, later stated the damage was "mechanical", different from what was stated on the letter they sent. She refused to have the claim reconsidered. We sold the house on 6/26 and Krysta also stated that the claim is now, no longer valid since the policy has now ended. I dont believe that is fair since the claim was made on 5/5. If you have Typ Tap insurance, I highly suggest you cancel it now. They are unethical.

5 /5 Debbie Pixley: We had a very significant amount of damage during hurricane Milton. They were prompt on getting things to move forward. We had great adjusters. Ernestine was a tremendous amount of help with getting our home repaired in a timely manner. I will be staying with them for homeowners !!!

1 /5 Sheldon Winston: I attempted to reach customer service around 4–5 a.m., calling multiple times. Each time, the call was answered and I could hear someone say hello, but no one could hear me. Instead, I heard background noise, including music and personal conversations, which made it clear the line was live—but no help was provided. After at least five tries, I was still unable to speak with a representative or file my claim. Whether it’s a technical issue or lack of responsiveness, it’s extremely frustrating and unacceptable. Very disappointed with the experience.