Coqui Insurance Inc. - St. Augustine (FL)

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Marlene Reges Oh my God Jean was beyond amazing , super patient, communication was beyond impressive he went above and beyond to make this experience super easy and smooth for me thank you so much

Femi Agboola Brianna was amazing to work with on my homeowner’s insurance. She truly listened to what I needed and helped me find a much better deal—cutting my premium by almost half compared to what I was paying with a major carrier for 4 years. She was friendly, efficient, and made the whole process easy. I’m really glad I decided to explore other insurance options—I wouldn’t have known about the better opportunities and savings out there. Im glad I reached out to Ricci Insurance Group, and I’m even happier she was the one who helped me. Highly recommend!

wilson de jesus One of the best insurance brokers in Orlando. Very helpful and affordable. Would recommend them, to everyone.

Noah Farris I am genuinely thrilled with my experience! From the moment I encountered this, it was clear that I had made an excellent choice. The quality is truly exceptional, far exceeding all of my initial expectations. Everything functioned flawlessly, and the attention to detail is truly commendable, indicating a significant commitment to excellence. I cannot recommend this highly enough to anyone considering it. Its a fantastic value and delivers precisely what is promised, and then some. I will undoubtedly be a returning customer for future needs and will enthusiastically share my positive experience with friends, family, and colleagues. You simply will not be disappointed with this top-tier offering! Five stars, without a doubt.

Marleen Whittington Tessa is very professional with a personal touch. She takes the time to explain anything you dont understand and answers your questions and concerns. As a senior citizen I appreciate her patience and caring attitude.

Bryan Bone My business needed insurance quickly. Kevin and Barbara got me a great price on a new policy very quickly, and the entire process for us was super easy. Well definitely be using them for all our future insurance needs.

Joe Lepo Rusty Messick and his excellent staff have been providing personal and competent auto and home insurance for our household for over 20 years. I am always able to reach either Rusty or one of his staff in a few minutes for the best instant advice Ive found anywhere.

Michele Belmonte Norm Fullers Insurance Agency is the best! They are very knowledgeable, very responsive and very helpful. They are always a pleasure to work with. I highly recommend them!

Debbie McDonald Patricia with Top Line Insurance provided outstanding customer service. Patricia is very patient, knowledgeable, caring and professional. She took the time to listen, and followed up to make sure I understood the process. I am grateful and thankful.