Truist - Bartow (FL)

5 /5 BIll Moffatt: 18 months ago, SunTrust gave me an auto loan when others wouldnt. Yesterday, I closed on a real estate purchase through SunTrust. The entire home buying process was smooth and professional and we actually closed on the day we wanted to when we approached SunTrust 6 weeks ago about buying a home. On Monday, I plan to leave Wells Fargo who has handled my personal and business checking for 20+ years and open accounts at SunTrust, they have truly earned my business and I am very grateful!

1 /5 Danny Gist: For small businesses, these people are terrible. Your business card is constantly getting shut off, they say due to fraud, and if you deposit a larger amount on a check, they say they will hold 3-5 days. Its been twice now they have held them for 12 days. Which kills a small business and talking to them about it get you know where. All they can say is that every deposit is subject to hold just depends on how long they hold your money. Do not use them if you are a small business starting out.

1 /5 Candi Lott: If you are a small business, run! Do not under any circumstances open an account with Truist. Payments that we have received from customers monthly for over 25 years, now are being held for up to 9 days. With bills and payroll, that can be disastrous for a small business. Not to mention the fluctuating fees! The biggest mistake my small business has ever made is not switching banks when they changed from Suntrust. It takes a lot for me to give a bad review but if I could leave negative stars, I would.

1 /5 Meadow: Very rude lady when I went to make a loan payment this lady makes me very frustrated constantly so she can’t find my account constantly asked for other identification from me asked for my license, my Social Security number. I never have an issue when I go to any SunTrust but I find it very out of line how she treated me in last time how I went to make a payment. I’ve never experienced this before and even with a gentleman saying the same thing that he can’t find my account whenever I go to any SunTrust I bring the slip that they give me and they never have any issue finding my account. I think she lost the respect how to treat people. When someone is making a loan payment you don’t give them a hard time your job is to help them not make them frustrated. I will never go there again horrible horrible experience and terrible customer service on both of them work on your customer service skills and treat people with respect and not literally use your job to embarrass them or constantly say that you can’t find their account because you don’t know how to do your job right.

1 /5 Debbye Lyle: People are rude. Need more loan managers to handle the customers.