Truist - West Melbourne (FL)

2 /5 Margarita Fabre: Had an interesting experience today, came in to make some change and get a check, my tailor had an obvious look of disdain when she saw me walk in. The entire time she spoke to me like she was annoyed that I was even there I asked for some information regarding obtaining a check and she stopped me mid sentence and said if I was a member, well obviously if I’m walking in, and when I asked for change she asked if it was for me or a business and if it was for a business I needed a business account to get change? Proceeded to give me the wrong amount in change that I asked for because she couldn’t give me anything else because “it’s for a business” I’ve made change here in the past plenty times since I work in the same plaza and have for the last 5 years and normally I don’t leave reviews but my experience there made me so uncomfortable I was ready to bolt out the door and go elsewhere. I’ve been banking with Truist for many years now but I think it’s time I start looking for other banks this is the closest bank to me and if I have to encounter an interaction like that again I rather just avoid it. Thanks Sarah for really going above and beyond in making my interaction with you today a very uncomfortable one.

1 /5 N S: Not a reflection of this branch, but of Truist. Love Sarah, hate Truist policies. Deposited cash to cover a bill. Paid it. Later that week, I deposited a large check from a 3rd party, which I was told would be frozen in two intervals. Absolutely fine. Didnt need it right away. Low and behold the bill I paid never went through, and I never got notification that Truist didnt release the funds to cover it! Truist "temporarily" froze and ceased payments to and from my entire account because of fraud investigation on the check. Excuse me, but youre already investigating the check, hence the 2-interval freeze, no? If not, then why are you freezing the check in the first place?! When called to investigate why no notification was given, the rep cited "technical difficulties." Does that sound like a viable excuse? Ive had 3 transactions on this account. The deposits and the attempted payment. I CAN NOT TRUST YOU to let me know you didnt pay my bill. If I had an overdraft, would you not let me know either? Im sure youd say ofc wed let you know. But I CANT TRUST YOU. Who cites tech difficulties and does NOT keep trying til u reach the customer? You could have called, text, emailed, sent mail, all of it. You are dealing with peoples money. Why wouldnt you want to ensure it was communicated to show that you are dependable and that we are working on our financial relationship together? You had no problems destroying our relationship when you wanted to think it was fraud and lock me out of online banking -- still locked out even weeks AFTER you unfroze it --realizing it wasnt fraudulent. I was told by a 3rd party funds werent received, couldnt see if my funds were out of my account and had to waste my time for a stupid policy and a complete LACK of respect, regard and consideration. Naturally, I withdrew my "large" funds that you clearly cant handle and mistrust. The only reasons I kept a meager savings is because of Sarah, the teller that assisted me at the closing of my account and the guy that helped me open my accounts (he was awesome). She was calm and kept her cool and made me laugh by the end of the interaction. Your methods, not her, are what caused me to close my largest account. Im a sucker for nice people that actually connect with me.

1 /5 Shawn DeWolf: This branch is terrible. Their ATM is down constantly. I dont use their drive through because it is extremely slow. Last time I was in the drive through it took 9 minutes just to withdraw cash with no other cars in the drive through. I went to the atm today it was.down of course. I went inside, I gave the teller my BUSINESS DEBT CARD and requested to withdraw money from that account. She made me sign a paper because " it was a withdraw from a business account". When I got home and checked my accounts I realized she withdrew the money from my personal account. She was rude and uncaring, I almost think she did it on purpose or just incompetence. I always.have.issues with this branch when I go inside. This is not a one time thing, mistakes happen but this bank has always been rude,slow and uncaring. I dont leave reviews like this unless I really feel its warranted. 000 stars. Theres alot of other banks out there

4 /5 Ashleigh L: Millenial here. Not really a complaint but banks closing at 5 on a weekday . Seriously. If I work the same hours as the bank when do i get my money. Debit card hasnt sent and ive signed up over a week ago. Kinda wish i got one printed on the spot . So no ATM for me. Nicole , and the girls are absolutely a pleasure . Very warm and caring tellers. New to this bank . Heard alot of bad things but i could care less . Hate big name banks and how they treat people . So heres to a fresh start .

5 /5 Christopher Blount: It was refreshing to go in and be happily served after my experience with some other local banks. Their branch was open on Saturday morning, everyone tended to every one of my needs, were extremely polite and helpful. I will be back! Thanks to Eric L and the young lady at the counter who helped me on Sat. 12.28. I forgot her name.