Truist - Largo (FL)

1 /5 Talia Whitfield: There is a lady who sits by the front door named Renee that just stares through your soul. She was just sitting there doing absolutely nothing with a creepy smile on her face. As I was waiting in line I thought to ask her about opening an account assuming the teller would refer me to her anyway. She was very dismissive, non engaging, and condescending . Almost as if she didnt want me to open an account. I just left after that because it was that uncomfortable. Horrible customer service.

1 /5 Pamela Bickel: There seems to be only one teller working inside despite different times. Plenty of other employees walking around. I asked if another window could open but was told it was the tellers lunch time. This was at 2:00. Good management knows how to stagger lunches and not keep customers waiting for 15 or more minutes. Multiple people waked away today. Sun Trust was always friendly and prompt. Please hire more or learn to do an employee lunch schedule so customers dont feel like theyre a bother.

5 /5 Zach P: Danielle is very helpful and friendly, went above and beyond to make sure our experience was great.

1 /5 FOGHORN515: The worst banking experience. Only 2 account managers that keep you waiting making continuous small talk with clients. Totally understand that you want to be personable but a dozen follow up questions for client’s kids school when the reason they are in had nothing to do with their kids is ridiculous. Closing my account here.

5 /5 Trey Walker: Carl was amazing, friendly and made the experience worth it. Good customer service skills and able to work with me fast and efficiently because i was on a time crunch. Definitely recommended this bank to anybody and ask for Carl