1 /5 m pierce: Staff is nice but the wait for anything is just ridiculous . Always go to hwy 312/hwy 1 Stacy always takes care of her customers!
1 /5 Forrest Tucker: We had a surreal experience at this Truist bank in southern St Johns county. We are traveling to Greece soon and wanted to open a checking account in order to use their currency exchange service. This branch is grossly understaffed. We waited in line for 15 - 20 minutes to see the single teller. Behind the teller we saw TWO cars pull up to the window and leave in frustration…so much for quick drive through. When we finally saw the teller, he said it would be a 30 minute wait for us to open an account! Unbelievable that Truist treats potential customer in this manner. Avoid this bank as their customer service is poor and wait times are ridiculously long. Btw, we’ll just get some Euros at an ATM in the Athens airport.
5 /5 Michael Sullivan: I have been a Suntrust customer for over 40 years.. I had a credit card issue that I thought was fraud. I called the fraud line and after waiting 15 minutes or so a support person came on from the Philippines. She did not understand my problem and I got upset. I went to the branch and proceeded to belittle the bank to the manager Christine. She took me into her office and very calmly looked into my problem while I continued to grumble and blame. It turns out that what I thought was the bank missing fraud, was overdraft protection on my checking account. I am writing this review to apologize to Christine as I was way out of line and she was VERY professional. While I don’t agree with support from the Philippines, Truist made up for it with exceptional management! If I could give her 10 stars I would..
5 /5 Harriet Hinson: Great bank..I have been going here since 2007.Dahlia is so helpful and friendly and knowledgeable What are they going to do when she retires .Thanks Dalhia for all your help .I will also say the whole team is great .Thanks all......
5 /5 Wanda Heite: Dalia is the best! My husband and I have banked at this branch for many years now and, always, without fail, she provides banking services with a professionalism that is not readily observable in other financial institutions. Personable, polite, and pleasant, and so very competent,she makes a trip to the bank a pleasure.
EdA1 DNS was able to successfully negotiate all three of my high balance credit cards! And Yesli was excellent to work with and always gave thorough explanations with any concerns that I had along the way with the process. Thank you, DNS!
briana gaydos Mitch helped me with not only my life policy but my boyfriends life policy and our new born daughters life policy. He was very trustworthy! He went above and beyond with explaining the whole process to us and how everything works. Definitely will be doing business with mitch in the future again!!
Kaitlynn Peterson I usually never give 5 stars to any establishment and it’s even crazier that this is a recovery establishment. My vehicle was sadly repossessed due to hard times. The guy that runs this establishment in Tallahassee was so helpful to us and was sincerely trying to help us get our vehicle back. He’d call me with updates and everything to let us know what was going on. Very nice guy and so helpful! If you go through what we did, be nice to these folks. They’ll really go the extra mile to help you out if you need it. The main office in Tampa is a little shady but the guy that runs the Tallahassee location is very nice.
Lynn Harris I moved all my financials to Totus Tuus many years ago. I have also recommended to my friends and family that Frank is the St Augustine place to go for safe financial investing. Frank takes the time to explain financials to me whether it’s investing, taxes, wills or just questions I need clarification on. The staff at Totus is always personable, smiling and helpful. They are the best for me in St Augustine and I plan on continuing our business plan for many years. Thank you Frank and Totus!
Chauncelor Howell Tenaya Moulton (VP Banking Center Manager) and her staff without reservation are awesome. Put simply, they are the epitome and textbook example of "Customer Service!"