Truist - St. Augustine (FL)

1 /5 m pierce: Staff is nice but the wait for anything is just ridiculous . Always go to hwy 312/hwy 1 Stacy always takes care of her customers!

1 /5 Forrest Tucker: We had a surreal experience at this Truist bank in southern St Johns county. We are traveling to Greece soon and wanted to open a checking account in order to use their currency exchange service. This branch is grossly understaffed. We waited in line for 15 - 20 minutes to see the single teller. Behind the teller we saw TWO cars pull up to the window and leave in frustration…so much for quick drive through. When we finally saw the teller, he said it would be a 30 minute wait for us to open an account! Unbelievable that Truist treats potential customer in this manner. Avoid this bank as their customer service is poor and wait times are ridiculously long. Btw, we’ll just get some Euros at an ATM in the Athens airport.

5 /5 Michael Sullivan: I have been a Suntrust customer for over 40 years.. I had a credit card issue that I thought was fraud. I called the fraud line and after waiting 15 minutes or so a support person came on from the Philippines. She did not understand my problem and I got upset. I went to the branch and proceeded to belittle the bank to the manager Christine. She took me into her office and very calmly looked into my problem while I continued to grumble and blame. It turns out that what I thought was the bank missing fraud, was overdraft protection on my checking account. I am writing this review to apologize to Christine as I was way out of line and she was VERY professional. While I don’t agree with support from the Philippines, Truist made up for it with exceptional management! If I could give her 10 stars I would..

5 /5 Harriet Hinson: Great bank..I have been going here since 2007.Dahlia is so helpful and friendly and knowledgeable What are they going to do when she retires .Thanks Dalhia for all your help .I will also say the whole team is great .Thanks all......

5 /5 Wanda Heite: Dalia is the best! My husband and I have banked at this branch for many years now and, always, without fail, she provides banking services with a professionalism that is not readily observable in other financial institutions. Personable, polite, and pleasant, and so very competent,she makes a trip to the bank a pleasure.