MITCHELL FINANCIAL SERVICES, LLC. - Miami (FL)

Jenn Mieles Keila Morales, the Senior Relations Banker at Truist Bank, provided absolutely fantastic service today. I went in needing to close one account and open a new one, which can sometimes be a hassle. Keila handled everything with incredible efficiency and a great attitude. She also helped me with online access and several other tasks I needed to get done. Her expertise and willingness to go the extra mile made a potentially stressful day a breeze. I highly recommend working with Keila for any of your banking needs—she truly is a top-notch professional.

Dingle Berry From my first experience with Mariner via a “live” mail check, and my subsequent interaction with them - I’ve been completely satisfied. Joanna is extremely good at what she does, as she guided this dufus (me) through a loan refi over the phone. Good follow up from branch manager to ensure everything went smooth. App is convenient and fairly easy to navigate.

Mark Hoffman Sent a check from the home office. Accepted the offer. Was solicited to come to “Customer appreciation days” where I could supposedly refinance my loan and get some Christmas cash DENIED. Branch told me I would never quality for that amount in their branch Whose running this business? The home office or the branch? Wasted 4 hours traveling from Bonifay and 2 of those hours for them to check my credit Wondering if I will qualify for a refinance or another loan ever at this branch Paying $72 a month, it’s hard but it’s paid on time.

Shauna Allen The staff were friendly and genuinely caring, which was especially appreciated during a sensitive time when I was handling my late fathers accounts. They were kind and attentive, making a difficult process more manageable. However, one area for improvement would be attention to detail. Although the death certificate was scanned in during my visit, it was later rejected by Bank of Americas estate department due to improper scanning that cut off important information. This oversight unfortunately added weeks of delay to an already challenging process.

Ellen Marshall O people answer the phone hours aren’t listed Not looking online Please make phone friendly to customers