Truist - St. Augustine (FL)

1 /5 Taylor Franco: Truist, you will be dealt with. This bank charges millions in overage fees annually but still can’t manage to get working ATMs at their branches. It’s really laughable at this point and I can’t wait to move on to another bank.

1 /5 Joseph Torregrosa: Terrible bank, have had countless issues. Will not help you out at all!!!! The cherry on top was I just went to buy a car. Needed to put 3500 on my card. It declined, I called the 800 number and they said there is nothing they can do. So I had to drive to a branch to get a cashiers check, then I’ll get want to charge me 10$ even though I’m a customer for years. And I could have just run my card and not wasted time. It’s is one issue after another. I honestly hate this bank with a passion. They are the laziest least customer friendly bank I have ever encountered. I worked for a bank for 6 years and I know what can be done and how you can help a customer but they won’t even try.

5 /5 m pierce: The only reason I bank with Truist is because of Stacy and her team. Always treats us professionally and goes above and beyond! Always!

1 /5 Cleberly Rose Green: Suntrust was awesome, truist is a disgrace, every single day there is money being deducted from my account for payments I made from 7 or more days ago. They are thieves , customer service representatives never knows anything, their explanation makes no sense. This bank is utter rubbish!!! We need suntrust back.

1 /5 Joey: Worst bank possible. They wouldnt let me close my account and now they sent me a letter that it is over drafted and that they closed my account. So now I cant get what little money i had left in the account back and they have the most unworkable hours since becoming truist. They used to be open on saturdays for a few hours, but now they are 8-5 m-f which does not work for my schedule at all