Steiner Insurance & Financial Services - Melbourne (FL)

bernardo garcia Great people Demy found us the best price quick and efficient would definitely recommend them thank you Demy

Dzindzi A. My experience with Brooke today was AMAZING and far exceeded my expectations for an insurance inquiry customer service call. I typically expect to spend upwards of an hour on the phone nowadays problem solving anything customer service related and I never expect to get an actual human on the phone at first. Brooke was SUPER informative. She literally answered questions before I could ask them and was two steps ahead in helping me with what I needed. I had literally zero questions at the end of our chat and was at a loss for words (in the BEST way) with how the call went. Thank you for being a wealth of knowledge, helpful, and so incredibly kind.

A. Jill Sparks Not only do we use Thompson-Walden for our personal insurance needs, we use them for business, and recommend to our clients as well. Kelly is always super quick turning around an insurance quote for us, highly recommend their services!!

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.

Douglas Tillman I’ve been using Hayward Brown for years. I don’t typically leave reviews unless someone goes above and beyond. Annette is my agent ( or liaison ) with Hayward Brown and at renewal time for my auto policy she noticed that I was paying what we thought was too high of an amount. Not only did she get me a better rate but she also got me better coverage. On top of that ; with the new policy I incurred a cost that I was unaware of. Annette felt that the charge was unreasonable and took the issue up the chain of command and as a result, Hayward Brown covered the cost. Unbelievable customer service. Above and beyond. I would highly recommend Hayward Brown to anyone looking for a reliable insurance agent. Thank you Hayward Brown and thank you Annette. Sincerely, Doug Tillman

Adrianna girad Bernard what the best very easy to talk to understood my situation. I would totally recommend him to any of my family and friends. Thank you so much Bernard for now am part of the freeway family

Caprice J This dude will help and work with you for your insurance. Got me the cheapest prices4. He is always works fast and efficient when my license was about to expire he was there to back me up. LOVE THIS PLACE !!

Shari Zwiebel I found Nathan to be very personable when he called and I saved his number for 6 months until I was ready to call him. As I presumed from the call, very personable, professional and knowledgeable. I did everything over the phone with him since his office is almost 5 hours away from where I live and truly the easiest transition. I would recommend them to anyone anytime!! Thanking them again for everything!

luis “Universal Home Insp” Very kind and professional services