Singh Insurance and Financial Services - Orlando (FL)

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Jorge Berrios They respond quickly and the rates are good. I recommend it 100%.

Liz McClendon Mr. Ty Morrison, is a very professional and knowledgeable Agent. Im very pleased with his services. I learned something new during our conversation that he recommended to make sure I was well covered and protected. Call Mr. Ty Morrison for a quote. Im very happy I did!! He was a referral to me and I encourage GEICO Insurance and Mr. Ty as your Agent.

Leo Ortiz So helpful!!!!! I am pleasantly surprised how professional and quick Collin responds.

Paul LeBlanc Pete has always been helpful and responsive. Even though he was unable to provide insurance in our situation, he called back and explained at length the reasons why, allowing us to take that knowledge and get covered somewhere else. We will be taking our business back to Pete every chance we get.

April Len I got my first car insured through them over 20 years ago and am still with them today. They are the only agency I have ever used and now my 2 oldest kids are insured through them as well. Can’t say enough good things about how helpful, easy, affordable, personable, and all around great people they are. I recommend them highly to everyone I know.

Joseph Barwick Ive been using this company for insurance for years. They are Great people to work with. They have always been very prompt for anything Ive ever Needed! Cesar Camiloaga is my agent and he is incredible! Thank you for everything!

Sun Spot Excellent service by Diane! Got just the coverage I needed at an affordable price in just minutes! Highly recommend to anyone shopping for car insurance, or other insurance needs.

Jacinda Kim Jessica V has been such an amazing help with her expertise and knowledge on all things Insurance. She has helped me tremendously with understanding the policies that I have and get set up for success. I highly recommend speaking with Jessica whether you are looking for just a simple car insurance or a great future.

Michelle Zamniak I highly recommend working with Health Insurance MD to navigate options available to meet your unique needs for health insurance. Mark is the ultimate professional, and provided the expertise required to understand our options. The customer service we experienced was impeccable, and although my situation was challenging… Mark didn’t give up until we had a solution that provided the coverage I needed. Thank you!