Burrowes Insurance - Royal Palm Beach (FL)

1 /5 Simone Shaw: Original review that I placed on Yelp earlier this year: I started with Burrowes in 2018. My agent was Mary who was very good. Once Mary was no longer there I received different agents each renewal. Asking questions or getting assistance was like pulling teeth. Finally ended up with Citizens due to all insurance companies requiring new roof even without having any issues if the roof was 20 yrs old. I don’t blame this agency for that but I blame them for not trying to assist when I did get a new roof and could get another insurance company. They said that I couldn’t get another company but Citizens sent me a letter a couple of months later to state I could get a new insurance. I called these people again nothing. I called another agency and hooray new insurance. I contacted Burrowes to cancel Citizens. Guess what even that was too difficult for them to accomplish.I received a bill from Citizens a month after I canceled. I contacted Burrowes on 2/14 (still to this day haven’t heard from them) but today I received a letter from Citizens for cancellation due to non payment. If I could give your company a -1 I would. I wish the letters from Citizens had a number to contact them directly instead of giving your company information because you served no purpose. Update of the issues as of today: I have been with another agency since 2022 but I have received a bill from an insurance company for a new policy with a company I have never been insured with Burrowes showing as the agency. This again proves this companies inability to handle clients properly. I truly hope this is the last time I have to deal with this company because I find them inept.

5 /5 Kawana Tapley: Back in April 2025 I reached out to Jon for home owners because he was the lowest for a friend of mine. I would give Jon a 10 out of 10. Every time I have ask him to handle it, it has handled with a couple of hours and always professional and willing to go the extra mile.

5 /5 Phyllis Bowers: Our home owners have went up the last 2 years. Jon was able to obtain same limits and coverage for less than 2 years ago. I highly recommend giving Jon a try.

5 /5 Dr. Jeff Rosenberg: Burrows Insurance goes way above and beyond. Wish that I could give 6 stars. Let them work for you to find you the right policy so you dont have to deal with the insurance companies. Make sure to work with Deena, my late mother raved about her, shes the best!

5 /5 Sam Casselbury: Theyre great! They dont bother me with extra offers, they are accessible for questions, fast coi send outs, all in all Im very pleased!