5 /5 Tyler Mitchell: I recently had an incredible experience with Silver & Gold in Key West that truly deserves recognition. I purchased a beautiful necklace for my girlfriend from them, but unfortunately it started to tarnish within a year. When I reached out to the store, Sonny and Nancy — the owners — went above and beyond to help.
Sonny explained that sometimes the natural oils in a person’s skin can cause jewelry to tarnish faster, and after inspecting the necklace I sent back, he confirmed that was the case. Despite it not being a fault in the quality, Sonny and his amazing counterpart Nancy still replaced the necklace with a brand new one at no charge.
Not only that, but they also gave me practical advice on how to care for the necklace (and any other jewelry) going forward. Sonny recommended using Tarnex to remove any future tarnish quickly and showed me how dipping the old necklace cleaned it instantly.
It’s rare these days to find this level of customer service, honesty, and genuine care. Nancy and Sonny made the entire process easy and stress-free. If you’re ever in Key West, do yourself a favor and check out Silver & Gold — they truly care about their customers and stand by their beautiful pieces.
Thank you again, Sonny and Nancy! I’ll definitely be back next time I’m in town.
