5 /5 Shawn and Alyson Williams: I LOVE this bank! First time in years that I can call and receive a LIVE person and I dont have to hold but MAYBE one minute if at all! Theyre VERY polite and above all, helpful!! Ive never had such a great experience with a bank and that was calling them about 8 times because I signed up for an account online and had MANY questions and they answered everyone of them with much knowledge. Looking forward to seeing them in person this week!
5 /5 Amanda C: Excellent customer service.
1 /5 D. OBie: How about installing a few more ATMs? One ATM is a lazy and cheap oversight.
5 /5 Amber Lee: I never would’ve associated a bank visit with a pleasant experience, but Anthony went above and beyond being so kind and helpful. Thank you for all that you do!
jennifer pepe I had the pleasure of working with Hunter Thomas on a car loan. By far one of the best experiences Ive had at a bank! I can NOT speak more highly of him! He went above and beyond! I wish I could leave 20 stars! Will be recommending all friends and family to FCU because of Hunter! Ty FCU for your incredible employees!
*Just want to add this is my second car loan with FCU. The first time was also amazing, which is why I made sure to use them again for my second car loan! But, this second time exceeded any expectations I had already!
dawn Eubanks Made an appointment through the website. Had a no show by the company. Contacted the corporate number to get help. The company sent an email to the Live Oak office and we have yet to be contacted in any form to get the taxes finished.
Paola Ocasio Giving the 5 stars to Wendy from collections, was having issues for months and was the first person to actually explain and resolve my issue in not understanding. Very pleased with her customer service. Very attentive, patient, understanding , helpful and explained very clearly. Appreciate her.
Caitlyn Rivard THE BEST loan officer in Key West! My fiancé and I were first time home buyers when Heather helped us in purchasing our first home! Not only was Heather super helpful throughout the entire purchasing process, but she was so reassuring and quick to respond when we needed her assistance! I am so beyond grateful for Heather! 10/10 highly recommend to anyone looking for a truly incredible loan officer. Thank you so much Heather!!!
Kendra Baxter Im so glad to have been recommended Five Star Mastery for credit repair services. They are efficient, communicative and very effective...not to mention quick! Im so pleased with the results. If you need help with your credit, dont hesitate, reach out to them today... you will be glad you did!
Tim Rochon Our company sought bridge financing between contract periods with our larger clients. Chad and Nathan at Excel Capital Management quickly offered us several options from which to choose. When we needed yet more options, Chad delivered in a matter of hours. Throughout the process, Chad remained in close contact by phone, text, and email. He and the Team at Excel were always respectful and professional. I highly recommend Chad and Nathan at Excel Capital Management for all forms of business financing.
NGC A very good experience. The owner served me very kindly and offered me a fair price for what I brought to sell. The transaction went very well. I will return without hesitation. I recommend it.
