Panhandle Credit Union - Panama City (FL)

5 /5 Robbin Taylor: This has been my primary bank for almost 10 years but I’m about ready to switch to another credit union. This new update is terrible. I can’t send money to a new e-mail or phone number through Zelle until they approve it..that’s ridiculous. A few weeks ago they also printed my new debit card incorrectly and I could not set a pin or use it and had to come back in to get another printed… again this is my primary bank so I didn’t have access to my money for hours. You call and they make you wait hours for a call back to speak with their “debit card” department. I think I’ll be going over to Tyndall or Innovations due to all the technical issues this bank has and dumb security measures. Update: PCU reached out to me and corrected the issue. The customer service from Keith Herrick and Shannon Williams was great. I am now able to send money as I please without restrictions. Thank you again!

1 /5 Jandee Martin: This branch has been rude to me twice regarding shared branching transactions. Most recently, I came in to pull funds from a shared branch for a vehicle purchase. They gave me the run around for a half hour before finally coming up with some asinine excuse that the funds need to be in the account for 30 days to make the withdrawal. The funds were an ACH from a different financial institution 17 days prior which should be an ample amount of time to withdrawl money from the account. Unbelievably ridiculous branch policy which if does in fact exist why not tell me that at the beginning of the interaction instead of 30 minutes later. Left frustrated and feeling as if they just didnt want to help me so they came up with an excuse.

3 /5 Dj Connolly: I did enjoy banking with this company. Then on Oct 31 they did a system update, which Ive seen before at other banks, however this update has now taken 5 days. Noone can check their account balance for 5 days, no online access for 5 days, lobby of the bank is closed for 5 days and then when I called hoping for some insight, they stated that even they dont have access for 5 days and all info is from OCT 31st!! Im sure they will quickly add over draft fees as soon as Tuesday morning ing hits tho. If this is a tell of things to come, Ill be looking for new banking options. 5 days is too long in 2024 to update a operating system. Period!

2 /5 Lynn Chester-formerly dAlbertis: New program not working well! I have been at this bank for 34 years, and never had issues with access to my account. Generally, all of the customer service I have gotten at this Bank at every branch Ive gone to has surpassed my expectations. However, this new program is such a problem. Im pretty tech savvy and I couldnt even get enrolled myself online through the website nor the app. Then I called the office( the main one) and the lady on the line tried her very best to get me logged in so that I could see my account- to no avail. This seems a bit concerning to me that the main office cant help me get logged into my account. Not my usual experience. I hope this is not a look into the future with this program.