4 /5 Teresa Breton Diplan: I was intending to purchase a personal item as well as a Christmas gift for my niece. Upon entering the store, I noted that it was quite crowded. I promptly signed in on the waiting list notebook before entering. After waiting for more than 30 minutes, I observed that three individuals entered the store without signing in. The employees were preoccupied with assisting other customers who had already registered, marking off their names from the list. I was optimistic about being next in line; however, an employee emerged from the back, approached the counter, and inquired if the three individuals, who had arrived later than I and bypassed the sign-in process, required assistance.
Although I felt a degree of frustration, I refrained from voicing my concerns due to a sense of embarrassment. Fortunately, RUBIE E., who had concluded her previous engagement and was in the process of organizing the space, recognized my prolonged wait. She examined the waiting list, acknowledged my presence, and attended to me as the next customer. I expressed my gratitude for her adherence to the established protocol and her commitment to the waiting list, which exists for a reason. I was exceedingly pleased with Rubie’s assistance; she not only addressed my needs but also went above and beyond by recommending additional items for my Christmas shopping. I would like to extend my sincere appreciation to Rubie for her exemplary service that enabled me to secure the items I sought. Thank you.
