NavSav Insurance - Eustis - Eustis (FL)

3 /5 Phyllis Gifford: I have been trying to get someone to call me back. Called 3 weeks ago and called two more times. Please call me back. Thankyou Phyllis Gifford I have been a customer for many years and need my policies to be looked over. Alan always responded quickly.I know they are going through some trying times.But a call back would be appreciated before I have to change insurances. Which I dont really want to do.

5 /5 cynthia griffis: I was ready to throw in the towel with Nav Sav but RENEE TUCKER solved everything. I was at wits end until she got me switch over to another company and saved me over $2000 per year. Outstanding insurance agent!!!!! Thank you again Renee

1 /5 Melonie Bates: THE GOOD REVIEWS ARE FOR BATES INSURANCE NOT NAVSAV. When Allen Bates was the man in charge I had AMAZING customer service. Since he left I have had nothing but problems. I cancelled all policies in December after a serious decline in customer service following Allens departure. I recently discovered that my HO3 policy was not cancelled and was given the lame excuse that email cancellations take longer NOT 3 MONTHS. After that fiasco I asked them to confirm cancellation of all commercial and personal policies and am still waiting after 2 weeks for them to confirm. This is COMPLETELY UNACCEPTABLE.

1 /5 Tony 480: Since NavSav took over,customer service sucks. I have been waiting for over a week for Meredith to call,email or send a messenger pigeon to get a COI.

1 /5 Deborah Driscoll: This agency has terrible customer service, I would never recommend them to anyone. They failed to give me the coverage I asked for and needed for work and I only found that out when I called State Farm insurance. This unprofessional company (Bates) failed to contact me when my credit card payment for renewal of my policy did not go through. (We got hacked in Canada 3xs) and we were waiting for our new card to arrive. The Bates agent (son) said that State Farm did not cover me did they and I came to Bates. BIG Mistake on my part..They also said they only contact clients by email and I provided an email address. I reminded him (son) that I also provided a phone number and I said I preferred to be contacted by cell. No one at this poorly run agency asked if I used that email, they just said I had to provide an email so I did. My family checked the email and there were no emails from anyone at Bates. Then he said only Progressive would email and they would not contact us. He said it was on me if I did not use my email since I provided one. I said you REQUIRED an email address. I also provided a phone number and he said they do not call or send emails only progressive does that. Very juvenile, defensive, uneducated and unprofessional. Go elsewhere with nice people who take responsibility for their lack of customer service.