5 /5 CHAD BARRETT: Exceptional Service at Monahan’s (the name you can trust in fine jewelry)
In December I decided that even though it seemed rushed, my girlfriend Cassie of 7 years (now fiancée) deserved a ring instead of just flowers for our anniversary. I had no idea where to start so I decided to go with Monahan’s since their catchy jingle from the commercial was stuck in my head, and they are locally owned. From the moment I walked in, I was warmly greeted by Jenica, who immediately made me feel comfortable and valued as a customer (not the normal sales vibe where they tell you what you want to hear)… I held my hand out and said look how nasty my fingers look from hard work, most people making the sale would have said no they look great… not Jenica, she laughed and said I’m sure they clean up nice and suggested I put them in my pockets so no one else could see them.. I made the last part up. But seriously, it felt genuine from the start.
I brought my now fiancée with me because I wanted to make sure I had an idea of what she would like. Jenica took the time to understand what she was looking for, and offered me a beer while they talked (that brought a tear to my eye). She patiently talked through various options, explaining the differences in quality, style, and craftsmanship. Her knowledge and passion for jewelry were evident, and her recommendations were thoughtful rather than pushy.
Now Cassie had picked out a couple of rings she liked it was time to discuss budget with Jenica. She told Cassie to go look around the store at other stuff (I was thinking waiting in the truck sounded like a better idea to me since I’m already poor) . Jenica encouraged me to take my time as this was a huge decision. Thanks to her expertise, I found the perfect piece, and I couldn’t be happier with my purchase. 3 weeks later I actually went back and upgraded to a larger stone and upgraded ring with diamond setting. (I probably didn’t use the right wording but I got her something reeeeelllly nice)
The entire experience was seamless, from selection to checkout, and the customer service was truly top-notch. Financing was available with a no interest option. I will definitely return for future purchases and highly recommend Monahans especially if you have the chance to work with Jenica.
