MIDFLORIDA Credit Union - Okeechobee Branch - Okeechobee (FL)

5 /5 Thomas Draughon: I have banked with midflorida in the past and haven’t had any issues with them as my credit union. They have new checking and savings account openings for new members and provide personal, auto, & mortgage loans. FDIC insured so you won’t need to worry in the case of a mishap. The banking staff are all pleasant and friendly people who strive to resolve any banking needs you may have.

1 /5 Caitlin Lister: Absolutely atrocious. Received text that debit card had been compromised by a charge I didn’t make and to come in and get a new card. Went to the branch to get a new card and the transaction was easy, she even asked about the fraudulent charge. My account then goes overdraft due to the representative not telling me that I had to request to have the charge disputed?? Even after they were the ones to find the fraudulent charge? Called customer service and they were very noncaring about the situation. I will tell everyone I know just how ridiculous this was.

5 /5 Deborah Puckett: Always welcomes you as soon as you walk in the door the only issue that I have is I belong to another credit union that Ive been with since 1987 and this is a sub-branch and they will not let me use the drive-thru without having an account with them. Ive been with my Gold Coast for so many years and I never have an issue with Gold Coast and dont pay for my checks or anything else so Im not about to switch

1 /5 P S: Very poor customer service from one of the tellers here. The guy deposits my money in someone else’s account and when I catch while looking at my receipt. He tells me it’s not that big of a deal. Then the supervisor that he had do the override doesn’t say anything to him. Very unprofessional the guy is rude. No telling how many peoples money he had put in other peoples accounts.

5 /5 Meghann Hotmire: My card was recently charged with two unauthorized transactions that the bank thankfully paid back. I had confirmed the transaction was me on accident to the automatic texting service and then tried to unconfirm it, but the initial response was what mattered. I called about the first transaction when I saw it and they said my card hadnt been locked but that were locking it then. Another transaction went through afterwards on Saturday night but they paid that right back on Monday morning since it was definitely supposed to be locked. They paid back te first initial charge as well so Im very greatful! I just wish they had a 24/7 customer service (the one for reporting fraud only works for credit cards).