Jackson Hewitt Tax Service - Starke (FL)

1 /5 Richard Mullen: Used them for years across 3 other states, 2nd year in a row we have had problems with this location first year they were 30 min late to an appointment we made a week ahead of time only reason we came back was taxes were done fast and the preparer was apologetic. This year however they were an hour late to our Mondy morning 11AM appointment, the guy who showed up could hardly open the door and he said he could not do our taxes a few minutes later the lady who tried to do our taxes showed up and from the get go had problems. First their scanner wouldnt work with their web site so they made copies of my paperwork then they input my info they said we owe, that sucks but whatever...around this time a lady came in as a walk in. We paid and as soon as the payment left our account their system froze they called tech support and were told to restart the computer when they did our tax forms were deleted. She than said it would have to be redone and that she needed to help the other lady, about 10min. later she said if we wanted to wait at home she would call us to return and sign this was around 1pm. I called around 2 then again around 3 and also 4 with no answer. Had to call their 800 number took about half an hour to reach a person after about 20 more minutes on the phone was told to come back the next day, my wife had to work but I was assured she could remote sign and that my tax prep would be free. The next day a new lady was in the office very apologetic and friendly she said the tax prep would be free and my wife should be able to remote sign we were also told the 2 people from the first day were fired. We went in the office together and it was a mess my paperwork was spread out between an unsecured file cabinet, the top of the desk they used the day before, and some of my paperwork was next to their printer, some still in the scanner. It looked like everything was there but who knows in the end my wife was unable to remote sign and we didnt receive one red cent as a refund or discount for our inconvenience and we had to return Saturday in order to sign and file our taxes. Side note I complained to their corporate customer service and the only thing I received was an apology and they sent me a survey in which they adressed me by the wrong name, how dose that happen when they have my file open and my first and last name are part of my email address. Any way I finally signed and got the taxes filed but because of this experiance would not recomend useing them for anything.

1 /5 David Garland: I have used this company for many years. The past 3 years have been bad experiences. Year before last I was called and told if I come back I would get $100 off. All I had to do was say my name and it would be automatic. When I got in the office they would not honor that. Said I had to have a coupon. Past two years I went during posted office hours and nobody was in. The number on the door was called and the answering party had no idea why. Every time I was transferred to the local office they would send me to the wrong town office. When I did get in the office I was told I would be called that afternoon when it was ready. I was never called. The employees treated like I was applying for welfare and Im a cash customer. Look at my records. When I complained I was told corporate would call me by the end of business day, that was over a week ago. Im done with you!!!

5 /5 Ashley Crews: We had help from three different people and they all were absolutely amazing! Ms. Sara, Ms. Antoinette and Mr. Demarcus. They all helped us so much to make sure our taxes were done right. They were all so friendly. We use JH every year and every year we are satisfied with who helps us. Thank y’all so much!!

5 /5 Ian Scott: Jessica made my experience smooth and understandable, will be coming next year

5 /5 Elizabeth Strange: Madison Taylor prepared our return this year. She is very prompt, polite and knowledgeable. She was able to answer our questions. My husband and I really enjoyed speaking with her and wish her the very best. (Starke FL office, not located inside Walmart)