LOYALTY Credit Union - Panama City (FL)

1 /5 Ben Simpson: The manager of this bank is lazy and could care less about their customers. I would not recommend to anyone. I will be closing my accounts very soon.

1 /5 Kenyona M: There is so much I can say about this credit union but I’m going to keep it short. I would give them a negative score but that’s not possible. I referred my son to this credit Union because his car is financed here. He applied for a loan under 4k and was approved it took them two weeks to look over this small loan and contact via email stating they had been trying to reach him which was a lie. He was the one who contacted them numerous times and was told someone will reach out. So when they finally contacted him today they told him they can counter offer for 1k. I’m not upset about the counter offer I’m upset because it took them this long to let him know when he could have looked for other options. This is not the way to do business! I work for a finance company and I can tell you for a small loan like that it doesn’t take two weeks! They really treated this loan as if it was a HELOC or HELOAN. Absolutely ridiculous!! So if you’re looking for a loan in a timely manner and without lies this place isn’t it.

1 /5 Miranda Powell: They dont deserve 1 star! RUN FAR AWAY from this place! They literally make up rules as they go and they will TAKE MONEY OUT OF YOUR ACCOUNT at their leisure. The branch manager Lakethia is RUDE and BEYOND terrible and will make your life difficult just because she feels like it. Just like one of the previous reviewers we too had a NIGHTMARE experience from this terrible place. They refused to accept the power of attorney for our mother whom had suffered a MASSIVE stroke and was in a nursing facility. It wasnt like we could just load our Mom up and drive her down there as she was PARALYZED and was in a facility over an hour away. My mom was single at the time of her stroke so I was responsible for paying her bills including for her medical care. With my Mothers permission and her log in credentials I paid her bills via BILL PAY. The bill for nursing facility that she was in took up almost the entire amount of her measly social security check so there werent many other transactions going through her account. It wasnt a secret and I wasnt trying to hide anything. I told the branch manager Lakethia that I was paying my mothers bills which she could EASILY see the few transactions by looking at her account. They didnt have an issue with it until I was no longer able to pay my mothers credit card payment because her savings ran out. I let them know the situation and that I was waiting on a reimbursement and I would catch up her credit card payment. They couldve cared less and instead of being decent human beings, they decided to begin withdrawing her social security immediately when it was deposited. Which left us UNABLE to pay the bill at my mothers nursing facility. I called the credit union once again and explained that I would be getting some extra money soon and BEGGED them to PLEASE stop taking my Moms social security money because the nursing facility would refuse her care and would discharge her. We had been LOYAL members of this place for MANY, MANY years (since they were Telco). Weve had many loans and credit cards with them which were always paid off and NEVER once missed a single payment. So its not like we were just random strangers from the streets who decided not to pay our bills!! We were TRUST WORTHY members. Instead of being a DECENT HUMAN BEING, the branch manager Lakethia decided to lock my Mothers account so that I could no longer pay her bills. Im certain she did this because I finally had to start transferring my Moms social security check into my account so that I could fully pay my moms nursing facility bill instead of allowing them to STEAL money out of her account. Again the branch manager Lakethia could EASILY see that after I transferred the money into my account I was using bill pay to pay the entire amount of her social security to the nursing facility. She knew the situation yet decided to be EVIL instead. They had no choice but to unlock the account after I put my Mom on the phone however, that wasnt before commenting to me " Well I thought your Mother was incapacitated?" HOW EVIL???!!! My mother was PARALYZED and was in patient at a facility that was over an hour away so unfortunately picking her up and taking her to the credit union or even to another institution to open an account wasnt an option for us. I had just suffered the trauma of finding my completely healthy mother unresponsive on the floor of her home after suffering a major stroke. My sweet, precious, healthy Mother was now PARALYZED and dealing with serious medical issues. We just had our precious Mom and Mimi suddenly ripped away from us and was now literally fighting for her life. Our world was SHATTERED and this is how the people at this AWFUL place treated us!!!!!!! I could go on about the other DISGUSTING things that they did to us but Im going to leave it right here. STAY FAR AWAY FROM THIS INSTITUTION or you will be SORRY. They should be BEYOND ashamed of themselves! God dont like ugly, Lakethia. Oh and Panhandle Educators Credit Union is a WONDERFUL institution.

4 /5 C L: I like this Credit Union almost as much as Tyndall Federal Credit Union and the Panama City employees I have been in contact with have been polite and kind and professional and I am thankful for the high credit card limit I have been given to use if a real necessity comes and I do not have the funds available especially. Jehovah bless You Always Forever - jw.org

1 /5 d s: I need to share this experience. My mother used this bank and was dying of cancer. I needed a power of attorney to pay her bills. The bank manager and her higher ups forced my dying mother to provide 6 different power of attorneys declining one after the other. Never did they offer to help my mother with the process. My mother died a couple months after this fiasco. A bank should help people in this situation not cause unwanted stress. In hindsight the bank did this on purpose Im guessing to protect themselves. Horrible experience. My mother also had another bank that accepted the first power of attorney no problem. I think this situation speaks for itself